Dynamic Branch External Sales & Service Advisor

Wesbank; Johannesburg; On-site; ZAR 543,000 - 651,000; Full time

Job summary

FNB Points of Presence in Johannesburg is seeking a Branch External Sales and Service Advisor to deliver compliant financial advice and to build strong relationships with existing clients. You will walk in external and internal clients in a high-volume branch, provide tailored banking solutions, and ensure adherence to FAIS, FICA, and TCF standards.

The role emphasizes client-centric advice, ethical conduct, and achievement of sales and service targets, with ongoing opportunities for personal

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by addressing transactional needs.
• Educate customers on the correct Banking platform for their needs.
• Achieve individual and branch sales and service targets.
• Maintain accurate client records and documentation.

Skills

Client-focused

Ethical advice

Problem solving

Persuasive selling

Agile

Flexible

Strong communication

Interpersonal skills

Results-driven

Attention to detail

Compliance awareness

Independent work

Team collaboration

Relationship building

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FNB Points of Presence in Johannesburg is seeking a Branch External Sales and Service Advisor to deliver compliant financial advice and to build strong relationships with existing clients. You will walk in external and internal clients in a high-volume branch, provide tailored banking solutions, and ensure adherence to FAIS, FICA, and TCF standards.

The role emphasizes client-centric advice, ethical conduct, and achievement of sales and service targets, with ongoing opportunities for personal