Service Advisor

Greys Recruitment; Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Greys Recruitment is seeking a Service Advisor in Edenvale to manage customer communications and coordinate repair and service work for vehicles.

The ideal candidate has technical motor industry background, 2-3 years of experience, and a valid driver's license with own vehicle.

You will open and manage job cards, obtain authorisations, liaise with parts suppliers, prepare quotes and invoices, and ensure quality handover.

Qualifications

• Technical background or experience in the motor industry.
• 2-3 years experience in a similar service advisor role.
• Own reliable vehicle and valid driver’s license.
• Experience working on Evolve or an automotive CRM system.

Responsibilities

• Open and manage job cards accurately in line with workshop procedures.
• Monitor progress to keep customers informed about their vehicle.
• Obtain customer authorization for work and cost estimates before proceeding.
• Liaise with parts suppliers to ensure timely parts orders and receipts.
• Prepare quotes and invoices with accurate labor, parts and consumables costing.
• Work closely with the workshop foreman to stay informed.
• Ensure all completed vehicles are quality-checked and stamped service books.

Skills

Motor industry experience

CRM experience

Own vehicle & license

Evolve CRM

Tools

Evolve CRM

Job description

We are looking for a Service Advisor to join our team. The incumbent will manage customer communication, coordinate repair and service work Location: Edenvale.

Key requirement

• Technical background or experience in the motor industry
• Minimum of 2-3 years experience in a similar service advisor role
• Own reliable vehicle and valid driver's license
• Experience working on Evolve or an automotive CRM system

Key responsibility

• Open and manage job cards accurately in line with workshop procedures
• Monitor progress throughout the day to ensure customers are always informed about their vehicle
• Obtain customer authorization for work and cost estimates before proceeding
• Liaise with the parts suppliers to ensure parts are ordered and received timeously
• Prepare quotes and invoices and ensure accurate costings for labor, parts and consumables
• Work closely with the workshop foreman to stay informed about what is happening
• Ensure all completed vehicles are quality-checked before handover, service books to be stamped and service light must be off
• Ensure a quote to booking conversion rate of 50%-80% is met
• Ensure all work is performed in line with company procedures, MIBCO and OHSA requirements