ePOS Campaign & Admin Coordinator

ShopriteX; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Shoprite Checkers (Pty) Ltd is seeking a Rainmaker ePOS Coordinator to support the ePOS team with daily operations and administrative tasks. You will help set up weekly promotions on the Lpro system, pull and prepare reports, and ensure timely handling of queries in collaboration with the customer care team.

The role requires meticulous, adaptable individuals with strong MS Office skills and experience in a sales admin or retail environment.

Qualifications

• Grade 12 certificate (essential)
• Degree or Diploma in Business Administration, Marketing or related (desired)
• +2 years’ experience as sales administrator or sales support agent with strong knowledge and exposure to sales administrative functions and processes (essential)
• Exposure to an ecommerce, media agency or campaign management environment (desired)
• Strong knowledge and experience in working on different systems and pulling of reports (essential)
• Knowledge of collaboration tools and process-based workflows (essential)
• Knowledge and exposure to administrative record keeping (essential)
• Exposure to a customer care or retail environment (highly desired)
• Experience working with Microsoft Office (desired)

Responsibilities

• Execute administrative and operational priorities to support the ePOS department.
• Set up weekly promotional activities on the Lpro system for campaign managers to review and action.
• Assist with pulling, preparing, and distributing departmental reports.
• Support information gathering and compile feedback required for decision-making.
• Take accurate minutes of weekly meetings and follow up on all assigned action points.
• Manage the ePOS inbox on behalf of the Ad Ops Manager, ensuring timely response and escalation of queries.
• Channel customer and store queries to the relevant departments and follow through to ensure resolution.
• Resolve store-related ePOS queries promptly and professionally.
• Maintain an organised workflow of outstanding issues and ensure closure within agreed timelines.

Skills

Sales administration experience

Ecommerce/campaign management exposure

Report pulling & data extraction

Collaboration tools & workflows

Administrative record keeping

Customer care/retail exposure

MS Office proficiency

Education

Grade 12 certificate

Degree or Diploma in Business Administration/Marketing

Tools

Lpro system

Job description

Shoprite Checkers (Pty) Ltd is seeking a Rainmaker ePOS Coordinator to support the ePOS team with daily operations and administrative tasks. You will help set up weekly promotions on the Lpro system, pull and prepare reports, and ensure timely handling of queries in collaboration with the customer care team.

The role requires meticulous, adaptable individuals with strong MS Office skills and experience in a sales admin or retail environment.