IT Helpdesk Analyst I — Start Your Tech Career

Placements24; Pretoria; In loco; ZAR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Placements24 is seeking an IT Helpdesk Analyst - Level 1 in Pretoria, Gauteng. You will provide first-level technical support to employees, resolving hardware, software and network issues and escalating when needed.

You will handle tickets via phone, email, and in-person, troubleshoot desktop hardware/software, assist with password resets, and contribute to maintaining smooth IT operations within a professional environment in Pretoria.

Mansioni

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Install, configure, and troubleshoot desktop hardware, software, and peripherals.
• Respond to and resolve IT support tickets in a timely manner, adhering to SLAs.
• Assist users with password resets.

Descrizione del lavoro

Placements24 is seeking an IT Helpdesk Analyst - Level 1 in Pretoria, Gauteng. You will provide first-level technical support to employees, resolving hardware, software and network issues and escalating when needed.

You will handle tickets via phone, email, and in-person, troubleshoot desktop hardware/software, assist with password resets, and contribute to maintaining smooth IT operations within a professional environment in Pretoria.