Enterprise SaaS Account Growth Leader

First Technology Pty Ltd; Midrand; Hybrid; ZAR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

First Technology Pty Ltd in South Africa seeks an Account Manager to manage a portfolio of enterprise customers, build strategic relationships, and drive platform adoption and ROI.

You will identify upsell opportunities, lead the full account growth lifecycle, and collaborate with Sales, Customer Success, Product and Support to deliver an excellent customer experience in a hybrid environment.

Qualifikationen

• Minimum 5 years' experience in Account Management, Customer Success, Enterprise Sales, Business Consulting, or a similar role.
• Proven experience managing and growing enterprise-level accounts within a B2B SaaS environment.
• Experience closing expansion opportunities including upselling and cross-selling.
• Able to manage full sales/account growth lifecycle from engagement to contracting.

Aufgaben

• Manage and grow a portfolio of enterprise-level customer accounts.
• Build strong relationships with key stakeholders and decision-makers.
• Act as primary contact for assigned customers.
• Understand customer objectives, challenges and priorities.
• Provide proactive account management for retention and long-term success.
• Identify and develop opportunities for account expansion through upselling and cross-selling.
• Own the full growth lifecycle from opportunity to closure.
• Drive engagement strategies to increase platform adoption.
• Develop account plans aligned to customer needs.

Kenntnisse

Enterprise Account Management

Relationship Building

Upselling & Cross-selling

Negotiation

Presentation Skills

Communication

SaaS Expertise

Strategic Thinking

Stakeholder Engagement

Commercial Acumen

Problem Solving

Account Growth

Jobbeschreibung

First Technology Pty Ltd in South Africa seeks an Account Manager to manage a portfolio of enterprise customers, build strategic relationships, and drive platform adoption and ROI.

You will identify upsell opportunities, lead the full account growth lifecycle, and collaborate with Sales, Customer Success, Product and Support to deliver an excellent customer experience in a hybrid environment.