Engagement Manager |Disa-Ba-Em-Jhb-0022

Decision Inc.; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Decision Inc. is a leader in enabling its clients to make better decisions through technology and business knowledge. We seek an experienced leader to guide delivery for client projects, manage teams, and drive value from MS Dynamics ERP implementations.

The role emphasizes account management, project scoping, timelines, and cost planning, with focus on client satisfaction and strong team performance. You will mentor junior staff and ensure certifications and skills are up to date.

Qualifications

• Relevant degree required.
• 8+ years in consulting.
• 5+ years in a leadership role.
• Knowledge of MS Dynamics or related ERP.
• Strong problem solving and communication.
• Ability to translate technical concepts to business.
• Proven client relationship management.
• Excellent planning and organizational skills.

Responsibilities

• Lead and develop delivery teams across client projects.
• Ensure project quality and profitability.
• Maintain staff utilization.
• Drive client satisfaction and NPS.
• Manage accounts and identify new opportunities.
• Prepare timelines and cost estimates; write proposals and respond to RFPs.
• Build strong relationships with team and clients.

Skills

Leadership

Client relationship management

Communication skills

Problem solving

Technical communication

Planning & organisation

Education

Relevant Bachelor's degree

Tools

MS Dynamics

Job description

Who Are We?

Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Company's foundation is built in technology; however, what makes us unique is our understanding of effective decision making.
We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Microsoft Dynamics 365 ERP, and Dynamics 365 Business Central.

What Will You Do?

Team

• The Development/Career Plan for individual junior team members
• Measuring of individual KPIs against scorecard for junior team members
• Ensuring the necessary skills and certifications of your team
• Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

• Performing account management activities within your client base
• Actively engaging with your clients on new project work
• Identifying and driving on-sell/up-sell within your clients
• Preparing and managing action plans for your clients
• Identifying and assisting with new leads and opportunities
• Performing project scoping activities (new and existing clients)
• Preparing realistic timelines & costing for new projects
• Write proposals and respond to RFP's

Delivery

• Full accountability for all projects within your clients
• Ensuring project quality
• Project profitability in line with scorecard
• Address client issues.
• Maintain team utilization in line with organizations needs
• Achieve high degree of client satisfaction in line with NPS

Who Do You Need To Be?

• Relevant Degree,
• Minimum 8 Years' experience in a consulting environment
• Minimum 5 Yeas in a leadership role, demonstrating the ability to manage teams, drive initiatives and deliver results effectively
• Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP)
• Strong problem solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
• Ability to successfully manage and strong relationships with a team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the company's strategic plan