Engagement Manager | Disa-Dia-Em-Jhb-0077

Decision Inc.; Johannesburg; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Decision Inc. is seeking an Engagement Manager to lead our Data Information and Analytics practice in South Africa. You will drive client engagements, oversee delivery, and lead cross-functional teams across consulting, development, and engineering.

You’ll partner with C-suite stakeholders, manage project scope and timelines, ensure value delivery and profitability, and actively grow client relationships and opportunities.

Qualifications

• Minimum 3 years in a management role.
• Experience in consulting service environment.
• Excellent written and verbal communication.

Responsibilities

• Delivery: Full accountability for all projects within your clients, ensuring quality and profitability.
• Team: Develop career plans, monitor KPIs, ensure necessary skills and certifications, and manage resources and time.
• Clients: Drive pre-sales, account management, and on-sell opportunities; maintain strong client relationships and satisfaction.

Skills

Leadership

Client relations

Communication

Project management

Sales acumen

Strategic thinking

Education

Degree in Informatics/Finance/CS

Job description

We are looking for a strong Engagement Manager to join our Data Information and Analytics team within Decision Inc. Good communication, sales, managerial and leadership skills and relevant technical understanding is required. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential. A great attitude with a high aptitude for learning and problem-solving.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, AWS, GCP, Databricks, SAP, Qlik, Snowflake.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams - Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility:

Delivery

• Full accountability for all projects within your clients
• Ensuring project quality
• Project profitability in line with scorecard
• Maintaining teams resource planning applications
• Managing expectations and ensuring we deliver on our promise

Team

• The Development/Career Plan for individual team members
• Measuring of individual KPIs against scorecard for team members
• Ensuring the necessary skills and certifications of your team
• Administration of team (Leave, Technical Sessions, Event attendance, Time Sheets, Performance discussions etc.)
• Monitoring and maintaining satisfaction amongst your team members

Clients

• Keeping the client first and ensuring satisfaction to expectations
• Managing your own sales targets for your client allocations
• Perform pre-sales and sales activities
• Performing account management activities within your client base
• Actively engaging with clients on new project work
• Identifying and driving on-sell/up-sell within your clients
• Preparing and managing action plans & targets for your clients
• Identifying and assisting with new leads and opportunities
• Performing project scoping activities (new and existing clients)
• Preparing realistic timelines & costing for new projects
• Drafting project proposals including business value proposition

Who Do You Need To Be?

• High energy individual who is self-motivated
• Relevant Degree such as Informatics, Finance or Computer Science and others
• Minimum 3 years' experience in management role
• Experience within consulting service environment
• Strong problem-solving skills and good communication skills, both written and verbal
• Strong leadership capabilities with the expertise to deal with C-Suite level executives and stakeholders
• Ability to explain technical concepts to business people and clients in a language they will easily understand
• Ability to successfully manage and maintain strong relationships with a team and clients
• Effective planning and organizational skills
• Excellent time management skills
• Passionate and ambitious to deliver on the company's strategic plan
• Passionate about people and the career development of all reports
• Passionate about technology, cloud and AI