Microsoft D365 Engagement Manager

Decision Inc.; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Decision Inc. is seeking an Engagement Manager to lead our Microsoft Dynamics 365 Business Applications team. The role requires strong communication, leadership, and the ability to rapidly understand diverse business environments.

You will oversee client accounts, drive project scoping, timelines and costing, and ensure project quality and profitability. Ideal candidates have a relevant degree, 8+ years in consulting, and 5+ years in leadership roles, with solid knowledge of MS Dynamics or

Qualifications

• Relevant degree is required.
• Minimum 8 years of experience in a consulting environment.
• Minimum 5 years in a leadership role with team management experience.
• Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP).
• Strong problem solving and communication skills, both written and verbal.

Responsibilities

• Lead and mentor the Development/Career Plan for junior team members.
• Manage client accounts, engage on new project work and identify upsell opportunities.
• Ensure project quality, profitability, and on-time delivery for client engagements.
• Address client issues and maintain high client satisfaction (NPS).
• Maintain team utilization in line with organizational needs and staffing plans.

Skills

Leadership

Client management

Communication

MS Dynamics 365

Education

Relevant Degree

Job description

We are looking for an Engagement Manager to assist in leading our Microsoft Dynamics 365 Business Applications team within Decision Inc.. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.

Who Are We?

Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Company's foundation is built in technology; however, what makes us unique is our understanding of effective decision making.
We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Microsoft Dynamics 365 ERP, and Dynamics 365 Business Central.

What Will You Do?

Team

• The Development/Career Plan for individual junior team members
• Measuring of individual KPIs against scorecard for junior team members
• Ensuring the necessary skills and certifications of your team
• Monitoring and maintaining staff loyalty & employee satisfaction for your team members

Clients

• Performing account management activities within your client base
• Actively engaging with your clients on new project work
• Identifying and driving on-sell/up-sell within your clients
• Preparing and managing action plans for your clients
• Identifying and assisting with new leads and opportunities
• Performing project scoping activities (new and existing clients)
• Preparing realistic timelines & costing for new projects
• Write proposals and respond to RFP's

Delivery

• Full accountability for all projects within your clients
• Ensuring project quality
• Project profitability in line with scorecard
• Address client issues.
• Maintain team utilization in line with organizations needs
• Achieve high degree of client satisfaction in line with NPS

Who Do You Need To Be?

• Relevant Degree,
• Minimum 8 Years' experience in a consulting environment
• Minimum 5 Yeas in a leadership role, demonstrating the ability to manage teams, drive initiatives and deliver results effectively
• Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP)
• Strong problem solving skills and good communication skills, both written and verbal
• Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
• Ability to successfully manage and strong relationships with a team and clients
• Effective planning and organizational skills
• Passionate and ambitious to deliver on the company's strategic plan