Senior Dynamics 365 Engagement Lead

Decision Inc.

Gauteng

On-site

ZAR 900,000 - 1,300,000

Full time

14 days+

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Job summary

Decision Inc. is seeking an Engagement Manager to lead the Dynamics 365 Business Applications team. You will steer project delivery, drive client engagement, and mentor junior staff while ensuring profitability and quality across engagements.

You will collaborate with clients to scope opportunities, prepare realistic timelines and costs, and write compelling proposals in response to RFPs. Strong leadership and communication are essential to success.

Qualifications

Degree required and 8+ years in a consulting environment.
Minimum 5 years in a leadership role, managing teams and delivering results.
Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP).
Strong problem-solving skills and good communication, written and verbal.
Ability to translate technical concepts for business audiences and vice versa.
Ability to build strong relationships with team and clients, and manage expectations.
Effective planning and organizational skills.
Ambitious to deliver on the company's strategic plan.

Responsibilities

Lead the Engagement Manager function within Decision Inc.'s Microsoft Dynamics 365 Business Applications team.
Oversee account management activities within the client base and identify new project opportunities.
Ensure project quality, profitability, and timely delivery in line with scorecards.
Develop junior team members' career plans and KPIs, and maintain staff satisfaction.
Coordinate timelines and costing for new projects, and write proposals in response to RFPs.
Foster client relationships and address issues to achieve high customer satisfaction.