Eastern Cape Luxury Lodge Duty Manager & Spa Ops

HotelJobs; South Africa; Sur place; ZAR 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Accommodation

Competitive salary package

World-class lodge environment

Career growth opportunities

Résumé du poste

HotelJobs is seeking a Duty Manager with spa oversight to join our luxury lodge team in the Eastern Cape. The role combines day-to-day lodge operations with spa management to ensure exceptional guest experiences.

You will lead guest relations, manage staff, and coordinate spa services while upholding service standards in a high-end environment. Availability for shifts, weekends, and holidays is required.

Qualifications

• Minimum 2–5 years' experience in a Duty Manager or similar hospitality role.
• Some experience in managing or overseeing a SPA and SPA therapist.
• Experience in luxury lodges, safari lodges, boutique hotels, or resorts preferred.
• Strong guest relations and customer service skills.
• Excellent leadership and team management abilities.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Computer literacy, including Microsoft Office and property management systems.
• Ability to work shifts, weekends, and public holidays.

Responsabilités

• Manage the day-to-day operation of the lodge and spa facilities.
• Oversee spa bookings, scheduling, and guest treatments.
• Ensure therapists deliver exceptional service and maintain treatment standards.
• Monitor spa stock levels, ordering, and inventory control.
• Drive spa revenue through promotions, upselling, and guest engagement.
• Maintain spa hygiene, cleanliness, and operational excellence.

Connaissances

Duty Manager experience

Spa coordination

Guest relations

Leadership

Organizational skills

Communication skills

MS Office / PMS

Shift work

Driver's license

Outils

MS Office

Property Management System

Description du poste

HotelJobs is seeking a Duty Manager with spa oversight to join our luxury lodge team in the Eastern Cape. The role combines day-to-day lodge operations with spa management to ensure exceptional guest experiences.

You will lead guest relations, manage staff, and coordinate spa services while upholding service standards in a high-end environment. Availability for shifts, weekends, and holidays is required.