Lodge Manager - Luxury Safari Reserve, EC - Live-in

JVR Software; Oos-Kaap; Presencial; ZAR 223.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Aid

Provident Fund

Live-in Accommodation

Rotation schedule (6 weeks on / 2 off)

Annual, Sick and Family Leave

Descripción de la vacante

HotelJobs is recruiting a Lodge Manager for a luxury private game reserve in the Eastern Cape. The role focuses on guest experience and team leadership, with live-in accommodation and rotation across properties.

You will manage guest services, dining and activities while upholding safety, standards and conservation practices. The ideal candidate has 5+ years in lodge management, strong staff leadership, and experience with F&B and lodge operations.

Formación

• Minimum 5 years experience in a Lodge Manager role at a luxury safari lodge – essential and non-negotiable
• Proven track record in guest experience delivery and personalised service at a luxury level
• Strong staff management, training, scheduling and performance management skills
• Experience managing across multiple lodge departments including F&B, housekeeping and guest services
• Excellent knowledge of Food and Beverage and lodge service standards
• Proficient in ResRequest and Sage POS – essential
• Computer literate with strong MS Office skills, particularly Excel
• Valid drivers licence – essential (manual vehicle driving confidence required)
• Own vehicle – preferred
• Excellent English communication skills – written and verbal
• Knowledge of conservation and sustainable lodge practices advantageous
• Positive; energetic, caring and solutions-oriented personality
• Stable work history with outstanding, contactable references

Responsabilidades

• Guest Experience: Ensure the highest standards of personalised guest satisfaction across all touchpoints throughout each stay
• Guest satisfaction: Resolve any guest issues or concerns promptly and professionally
• Guest journey: Maintain exceptional attention to detail throughout the full guest journey
• Guest offerings: Oversee guest experiences across accommodation, dining, activities and recreational offerings
• Staff Management: Supervise; train, schedule and performance manage the lodge team across all departments
• Team culture: Foster a culture of teamwork, accountability and genuine care
• Team leadership: Lead by example and maintain a positive, energetic team environment
• Operational support: Support and assist across all departments as operationally required
• Operations & Compliance: Oversee daily lodge operations across the primary eco-lodge and provide operational support to the villa and river lodge properties
• Safety & standards: Enforce health, safety and hygiene standards and procedures
• Industry knowledge: Stay updated on industry trends, regulations and best practices
• Brand & standards: Uphold the reserves brand values and operational standards throughout

Conocimientos

Lodge management

Guest experience

Staff management

F&B knowledge

ResRequest

Sage POS

Excel

Driver's license

Own vehicle

English communication

Conservation knowledge

Herramientas

ResRequest

Sage POS

Descripción del empleo

HotelJobs is recruiting a Lodge Manager for a luxury private game reserve in the Eastern Cape. The role focuses on guest experience and team leadership, with live-in accommodation and rotation across properties.

You will manage guest services, dining and activities while upholding safety, standards and conservation practices. The ideal candidate has 5+ years in lodge management, strong staff leadership, and experience with F&B and lodge operations.