Head of Luxury Lodge Operations & Guest Experience

HotelJobs; South Africa; Vor Ort; ZAR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

HotelJobs, in partnership with a luxury lodge in the Eastern Cape, seeks an experienced lodge manager who places guests at the center of every decision. The role demands hands-on leadership, balancing premium hospitality delivery with operational excellence, and overseeing all lodge operations to ensure a world-class guest experience.

The ideal candidate will lead a high-performing team, manage FOH, F&B, housekeeping, and admin, and drive sound financial performance with budget oversight.

Qualifikationen

• Proven experience as a Lodge Manager or in a senior leadership role within a 5-star lodge.
• Strong operational knowledge across FOH, F&B, housekeeping, and admin.
• Solid financial acumen with budget management experience.
• Experience with hospitality systems (PMS, channel management).
• Strong leadership, people management and guest relationship skills.
• Professional, guest-focused hosting style.
• Hands-on proactive approach with problem-solving ability.

Aufgaben

• Oversee overall lodge management and guest experience.
• Lead and develop a high-performing team.
• Manage budgets and financial performance.
• Ensure operational excellence across all departments.
• Maintain high standards of service and attention to detail.

Kenntnisse

Leadership

Guest-centric

Communication

Problem-solving

Financial acumen

Hospitality systems

Tools

PMS tools

Channel management

Jobbeschreibung

HotelJobs, in partnership with a luxury lodge in the Eastern Cape, seeks an experienced lodge manager who places guests at the center of every decision. The role demands hands-on leadership, balancing premium hospitality delivery with operational excellence, and overseeing all lodge operations to ensure a world-class guest experience.

The ideal candidate will lead a high-performing team, manage FOH, F&B, housekeeping, and admin, and drive sound financial performance with budget oversight.