E-commerce Platform Manager

Placements24; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive remuneration package

Base salary with performance-based  in

Health insurance (medical & dental)

Continuous learning & development

Collaborative work environment

Tembisa, Gauteng location

Paid time off & retirement savings

Team events & well-being resources

Job summary

Placements24 in Gauteng seeks an experienced E-commerce Platform Manager to oversee the online store, ensure stability, performance, and scalability. You will coordinate with IT, marketing, and customer service to drive sales and improve the customer journey from browse to purchase.

Responsibilities include catalog management, A/B testing, data analysis, SEO/SEM strategy, and vendor relations, with opportunities to implement new features and optimize conversions for a growing customer base.

Qualifications

• Proven experience as an E-commerce Manager or similar role.
• Experience with e-commerce platforms (Shopify, Magento, WooCommerce) and CMS.
• Strong web analytics skills (Google Analytics, Adobe Analytics, or similar).
• Understanding of SEO, SEM, and digital marketing for e-commerce.

Responsibilities

• Oversee daily operations, maintenance, and performance of the e-commerce platform.
• Manage product catalog: upload products, update descriptions, pricing, imagery.
• Implement and manage A/B testing to optimize conversions.
• Analyze website traffic, sales data, and customer behavior with analytics tools.
• Collaborate with marketing to execute online campaigns and product launches.
• Work with IT to troubleshoot issues and manage integrations.
• Ensure platform security and data privacy compliance.
• Develop merchandising strategies to maximize sales and engagement.
• Manage relationships with third-party vendors and technology providers.
• Stay updated on e-commerce best practices and industry trends.
• Drive continuous improvement to enhance the customer journey.

Skills

E-commerce platform management

Web analytics

SEO & SEM

UX/UI awareness

Project management

Stakeholder collaboration

Education

Bachelor's degree (Business/Marketing/CS)

Tools

Shopify

Magento

WooCommerce

CMS tools

Job description

About the Role

Our client, a prominent player in the online retail space located in Tembisa, Gauteng , is actively seeking a seasoned E-commerce Platform Manager to oversee and optimize their digital storefront. This critical position demands a strategic thinker with a strong understanding of e-commerce technologies, user experience, and online sales funnel optimization. The successful candidate will be responsible for managing the day-to-day operations of the e-commerce platform, ensuring its stability, performance, and scalability. They will work closely with cross-functional teams, including IT, marketing, and customer service, to drive sales, enhance customer satisfaction, and implement new features and functionalities. This role is integral to maintaining our client's competitive edge in the fast-evolving e-commerce landscape. We are looking for a proactive leader who can identify challenges, propose solutions, and drive continuous improvement across all aspects of the e-commerce platform. The opportunity presents a chance to shape the digital shopping experience for a large customer base and contribute to significant business growth. Your expertise will be crucial in navigating the complexities of online retail and ensuring a seamless customer journey from browsing to purchase.

Key Responsibilities

• Oversee the daily operations, maintenance, and performance of the e-commerce platform, ensuring high availability and optimal user experience.
• Manage product catalog, including uploading new products, updating descriptions, pricing, and imagery.
• Implement and manage A/B testing for website elements to optimize conversion rates and user engagement.
• Analyze website traffic, sales data, and customer behavior using web analytics tools to identify trends and areas for improvement.
• Collaborate with the marketing team to execute online marketing campaigns, promotions, and product launches on the e-commerce platform.
• Work with the IT department to troubleshoot technical issues, implement software updates, and manage platform integrations.
• Ensure the platform adheres to security best practices and data privacy regulations.
• Develop and maintain product merchandising strategies to maximize sales and customer engagement.
• Manage relationships with third-party vendors and technology providers relevant to the e-commerce platform.
• Stay updated on e-commerce best practices, emerging technologies, and competitor strategies.
• Drive continuous improvement initiatives to enhance the overall customer shopping experience.

Requirements

• Proven experience as an E-commerce Manager or similar role, with a strong focus on platform management and optimization.
• Demonstrable experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and content management systems (CMS).
• Proficiency in web analytics tools such as Google Analytics, Adobe Analytics, or similar.
• Strong understanding of SEO principles, SEM, and digital marketing strategies relevant to e-commerce.
• Excellent project management skills with the ability to manage multiple priorities and deadlines.
• Experience with UX/UI principles and driving improvements to online customer journeys.
• Proficiency in data analysis and reporting, with the ability to translate insights into actionable strategies.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical teams.
• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Experience in managing product catalogs and merchandising strategies.
• Knowledge of payment gateway integrations and security protocols is advantageous.

Benefits

• Our client is pleased to offer a competitive remuneration package that reflects the candidate's experience and qualifications.
• This includes a base salary and potential for performance-based incentives.
• Employees will benefit from a comprehensive health insurance plan, including medical and dental coverage.
• Opportunities for continuous learning and professional development are provided through access to training programs and industry conferences.
• The work environment is collaborative and supportive, encouraging innovation and teamwork.
• This position in Tembisa, Gauteng offers a unique chance to significantly influence the digital strategy of a growing company.
• Other benefits include paid time off, sick leave, and retirement savings plan contributions.
• We believe in fostering a healthy work-life balance and provide resources to support employee well-being.
• Regular team events and social gatherings contribute to a positive company culture.