E-Commerce Sales Support Associate (Entry-Level, Upington)

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training programs

Career progression

Job summary

Placements24 is seeking a Sales Associate in Upington, Northern Cape. The role focuses on handling customer inquiries, processing orders, and supporting the sales team to ensure a smooth sales process and high levels of customer satisfaction.

You will interact with clients and internal departments, maintain accurate records, and contribute to ongoing customer outreach initiatives. This entry-level position offers training and opportunities to grow within the e-commerce solutions space.

Qualifications

• Experience in a sales support or customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency with Microsoft Office and familiarity with CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist prospective clients in understanding our e-commerce platform features and benefits.
• Process sales orders accurately and efficiently.
• Provide support to the sales team in preparing proposals and presentations.
• Maintain customer records and update sales databases.
• Follow up with clients to ensure satisfaction after the sale.
• Collaborate with the marketing team on customer outreach initiatives.
• Identify opportunities for upselling or cross-selling relevant services.
• Troubleshoot and resolve basic customer issues related to orders or services.

Skills

Customer service

Sales support

Communication

Organizational skills

Teamwork

Multitasking

Education

High school diploma

Some college

Tools

Microsoft Office

CRM software

Job description

Placements24 is seeking a Sales Associate in Upington, Northern Cape. The role focuses on handling customer inquiries, processing orders, and supporting the sales team to ensure a smooth sales process and high levels of customer satisfaction.

You will interact with clients and internal departments, maintain accurate records, and contribute to ongoing customer outreach initiatives. This entry-level position offers training and opportunities to grow within the e-commerce solutions space.