Part-Time In-Store & Phone Support Associate

Placements24; Upington; On-site; ZAR 72,000 - 108,000; Part time

Benefits offered by this job

Pro-rated salary

Flexible shifts

Employee discounts

On-the-job training

Friendly work environment

Career growth

Job summary

Placements24 in Upington, Northern Cape, is seeking a friendly Customer Support Associate for an on-site part-time role. You will assist customers in-store and over the phone, provide product information, process transactions, and help resolve issues to ensure a positive shopping experience.

Ideal candidates have prior customer service or retail experience, strong communication, and reliability. Flexibility to work weekends and holidays is expected, with training and employee discounts offered.

Qualifications

• Previous customer service or retail experience is highly preferred.
• Excellent interpersonal and communication skills are essential.
• Friendly, approachable, and patient demeanor is important.
• Basic understanding of POS systems and cash handling procedures.

Responsibilities

• Greet customers warmly and assist with needs and inquiries.
• Provide information about products, promotions, and store services.
• Process customer transactions accurately using the POS system.
• Handle complaints with empathy and professionalism, escalating when necessary.
• Assist customers with returns, exchanges, and warranty claims.
• Maintain a tidy and organized customer service area.
• Answer phone calls and direct inquiries appropriately.
• Support sales staff with product information or assistance.
• Contribute to a positive shopping experience for all customers.

Skills

Customer service

Retail experience

POS experience

Team player

Punctuality

Education

High school diploma

Tools

POS systems

Job description

Placements24 in Upington, Northern Cape, is seeking a friendly Customer Support Associate for an on-site part-time role. You will assist customers in-store and over the phone, provide product information, process transactions, and help resolve issues to ensure a positive shopping experience.

Ideal candidates have prior customer service or retail experience, strong communication, and reliability. Flexibility to work weekends and holidays is expected, with training and employee discounts offered.