E-commerce Client Support & Experience Specialist

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Career development

Paid time off

Employee discounts

Job summary

Placements24 in East London, Eastern Cape is seeking a Client Support Specialist to join our client’s online sales operations team. You will handle inquiries via email, phone, and live chat, resolving order issues and providing product information with accuracy and courtesy.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced e-commerce environment.

Qualifications

• Experience in customer support or client-facing roles.
• Excellent English verbal and written communication.
• Familiarity with e-commerce platforms and CRM software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Based in or able to commute to East London.

Responsibilities

• Handle a diverse range of customer inquiries via email, phone, and live chat, focusing on e-commerce operations in East London, Eastern Cape.
• Provide accurate information regarding order status, shipping details, product availability, and return policies.
• Troubleshoot and resolve customer issues related to order discrepancies, payment problems, and product defects.
• Process customer returns, exchanges, and refunds efficiently and accurately.
• Maintain detailed and organized records of customer interactions and resolutions in the CRM system.
• Collaborate with logistics, warehouse, and marketing teams to address customer needs and operational challenges.
• Identify and report trends in customer inquiries and issues to aid in process improvement.
• Ensure a high standard of customer service, aiming for first-contact resolution whenever possible.
• Assist with managing online product listings and ensuring information accuracy.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Detail oriented

Team player

Online payments familiarity

Tools

CRM software

Helpdesk tools

Job description

Placements24 in East London, Eastern Cape is seeking a Client Support Specialist to join our client’s online sales operations team. You will handle inquiries via email, phone, and live chat, resolving order issues and providing product information with accuracy and courtesy.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced e-commerce environment.