Customer Support Specialist - Growth & Team Impact

Placements24; Upington; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training & development

Career progression

Friendly team

Job summary

Placements24 seeks a diligent Customer Service Associate in Upington to deliver exceptional support and timely resolution of inquiries. You will be the primary contact for customers, providing information and addressing needs with professionalism.

Ideal candidates have a high school diploma and strong verbal and written communication skills, with a customer-focused mindset and ability to multitask in a busy team environment. On-the-job training and career progression are available.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience is valued.
• Strong verbal and written communication skills.
• Basic computer literacy and familiarity with office software.
• Patience and customer-focused attitude.
• Ability to manage multiple tasks and prioritize.
• Strong interpersonal and team-oriented approach.

Responsibilities

• Handle inquiries via phone, email, and in-person.
• Resolve issues and complaints to ensure satisfaction.
• Maintain detailed records of interactions and transactions.
• Provide product information and general inquiries.
• Escalate unresolved issues to appropriate teams.
• Contribute to maintaining high customer service standards.

Skills

Verbal communication

Written communication

Customer service mindset

Multitasking

Teamwork

Basic computer literacy

Education

High school diploma

Tools

MS Office

Job description

Placements24 seeks a diligent Customer Service Associate in Upington to deliver exceptional support and timely resolution of inquiries. You will be the primary contact for customers, providing information and addressing needs with professionalism.

Ideal candidates have a high school diploma and strong verbal and written communication skills, with a customer-focused mindset and ability to multitask in a busy team environment. On-the-job training and career progression are available.