On-Site Customer Experience Associate — Upington

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement savings plan

Paid annual leave

Professional development

Job summary

Placements24 is seeking a Customer Experience Associate to join their team in Upington, Northern Cape. You will be the primary contact for customers, handling inquiries, providing accurate product and policy information, and guiding customers to positive outcomes in a fast-paced, on-site environment.

You must have a high school diploma and prior customer-facing experience, with excellent communication, CRM proficiency, and strong problem-solving skills to resolve issues and contribute to loyalty

Qualifications

• Experience in a customer-facing role or customer service position.
• Excellent verbal and written communication with a clear, friendly tone.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Proficiency with CRM software and standard office tools.

Responsibilities

• Handle customer inquiries and requests via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints effectively and efficiently, aiming for first-contact resolution.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Collaborate with other departments to ensure customer needs are met promptly.
• Contribute to improving customer satisfaction by identifying service gaps and suggesting solutions.

Skills

Customer service

Communication skills

Problem solving

Teamwork

CRM software

MS Office

Education

High school diploma

Tools

CRM system

MS Office

Job description

Placements24 is seeking a Customer Experience Associate to join their team in Upington, Northern Cape. You will be the primary contact for customers, handling inquiries, providing accurate product and policy information, and guiding customers to positive outcomes in a fast-paced, on-site environment.

You must have a high school diploma and prior customer-facing experience, with excellent communication, CRM proficiency, and strong problem-solving skills to resolve issues and contribute to loyalty