E-commerce Platform Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid vacation and holidays

Career development opportunities

Job summary

Placements24 is seeking an experienced E-commerce Platform Manager to oversee and optimize our client’s online store operations in Richards Bay. You will manage day-to-day operations, implement new features, and drive strategies to improve conversion rates and customer satisfaction.

The ideal candidate has 4+ years in e-commerce management, strong knowledge of Shopify, Magento, or WooCommerce, and experience with CRO, data analysis, and cross-functional collaboration.

Qualifications

• 4+ years of experience in e-commerce management or platform operations.
• Strong knowledge of Shopify, Magento, or WooCommerce.
• Experience with CRO techniques and A/B testing.
• Excellent project management and cross-functional coordination.
• Bachelor's degree in Business, Marketing, IT, or related field.

Responsibilities

• Manage the day-to-day operations of the e-commerce website, including product catalog management, pricing updates, and promotional activities.
• Oversee website performance, user experience, and conversion rate optimization (CRO) initiatives.
• Collaborate with IT and development teams to implement new features, integrations, and platform updates.
• Analyze sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
• Develop and execute strategies to improve the customer journey, from site search and navigation to checkout and order fulfillment.
• Ensure compliance with all relevant e-commerce regulations and security standards.

Skills

Project management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, IT, or related field

Tools

Shopify

Magento

WooCommerce

A/B testing

Job description

About the Role

Our client is seeking a highly organized and results-oriented E-commerce Platform Manager to oversee and optimize their online store operations in Richards Bay . This role is critical for ensuring a seamless and efficient customer experience, from website navigation to checkout and post-purchase support. You will manage the day-to-day operations of the e-commerce platform, implement new features, and drive strategies to increase conversion rates and customer satisfaction. The ideal candidate has a strong understanding of e-commerce technology, user experience principles, and data analysis to continuously improve the online sales funnel.

Key Responsibilities

• Manage the day-to-day operations of the e-commerce website, including product catalog management, pricing updates, and promotional activities.
• Oversee website performance, user experience, and conversion rate optimization (CRO) initiatives.
• Collaborate with IT and development teams to implement new features, integrations, and platform updates.
• Analyze sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
• Develop and execute strategies to improve the customer journey, from site search and navigation to checkout and order fulfillment.
• Ensure compliance with all relevant e-commerce regulations and security standards.

Requirements

• Minimum 4 years of experience in e-commerce management, platform operations, or a related role.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their functionalities.
• Proven experience with CRO tools and techniques, A/B testing, and data analysis.
• Excellent project management skills and the ability to coordinate with cross-functional teams.
• Familiarity with digital marketing channels and their integration with e-commerce platforms.
• A Bachelor's degree in Business, Marketing, Information Technology, or a related field.

Benefits

• Attractive salary package with performance-based incentives.
• Hybrid work model combining office presence with remote flexibility.
• Comprehensive health and wellness benefits.
• Paid vacation and company holidays.
• Opportunities for professional growth and development within the e-commerce sector.