E-commerce Operations Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Health coverage

Retirement plans

Supportive team environment

Job summary

Placements24 is seeking a meticulous E-commerce Operations Specialist to join our Mahikeng team. You will oversee order fulfillment, inventory management, shipping logistics, and customer inquiries related to operations, ensuring accuracy and timeliness.

You will collaborate with logistics, customer support, and marketing to streamline processes, monitor performance metrics, and drive cost efficiency while upholding company policies and regulatory requirements.

Qualifications

• Experience in e-commerce operations, logistics, or related field.
• Strong understanding of inventory management, order fulfillment, and shipping processes.
• Experience with e-commerce platforms and order management systems.
• Excellent problem-solving skills and the ability to handle operational challenges.
• Strong organizational skills and attention to detail; able to manage multiple tasks.
• Good communication and interpersonal skills for collaboration and customer interaction.

Responsibilities

• Oversee the entire order fulfillment process, from order placement to final delivery, ensuring accuracy and timeliness.
• Manage inventory levels, conduct regular stocktakes, and work with suppliers to maintain optimal stock availability.
• Coordinate with shipping partners to ensure efficient and cost-effective delivery of orders.
• Handle customer inquiries related to order status, shipping, returns, and exchanges, providing timely and effective solutions.
• Monitor and analyze operational performance metrics, identifying areas for process improvement and cost reduction.
• Ensure compliance with company policies and industry regulations related to e-commerce operations.

Skills

E-commerce operations

Logistics

Inventory management

Order fulfillment

Shipping processes

E-commerce platforms

Order management systems

Problem solving

Organizational skills

Communication

Job description

About the Role

Our client is seeking a meticulous and process-oriented E-commerce Operations Specialist to join their team in Mahikeng. You will play a crucial role in ensuring the smooth and efficient day-to-day operations of our online store. This involves managing order fulfillment, inventory levels, shipping logistics, and customer service inquiries related to operational matters. Your work will directly impact customer satisfaction and the overall success of our e-commerce business. You will collaborate closely with various departments, including logistics, customer support, and marketing, to streamline processes and enhance the customer experience.

Key Responsibilities

• Oversee the entire order fulfillment process, from order placement to final delivery, ensuring accuracy and timeliness.
• Manage inventory levels, conduct regular stocktakes, and work with suppliers to maintain optimal stock availability.
• Coordinate with shipping partners to ensure efficient and cost-effective delivery of orders.
• Handle customer inquiries related to order status, shipping, returns, and exchanges, providing timely and effective solutions.
• Monitor and analyze operational performance metrics, identifying areas for process improvement and cost reduction.
• Ensure compliance with company policies and industry regulations related to e-commerce operations.

Requirements

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong understanding of inventory management, order fulfillment, and shipping processes.
• Experience with e-commerce platforms and order management systems.
• Excellent problem-solving skills and the ability to handle operational challenges effectively.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks.
• Good communication and interpersonal skills for effective collaboration and customer interaction.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work arrangement offering a balance of office and remote work.
• Opportunities for professional development in supply chain and operations management.
• Employee benefits including health coverage and retirement plans.
• A supportive team environment focused on operational excellence and efficiency.