E-commerce Operations Manager

Placements24; Paarl; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote work flexibility

Performance bonuses and incentives

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to oversee all aspects of our online sales channel from a fully remote position servicing the Paarl region and beyond.

You will manage website performance, order fulfillment, customer service, and logistics, driving efficiency and best practices to ensure a seamless customer journey from browse to delivery. The ideal candidate brings a proactive, data-driven mindset and hands-on supply chain expertise.

Qualifications

• Extensive experience in e-commerce operations management.
• Proven ability to manage online sales platforms and order fulfillment processes.
• Strong understanding of supply chain management, inventory control, and logistics.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Experience leading remote teams and managing distributed operations.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Responsibilities

• Manage and optimize the company's e-commerce platform, ensuring a user-friendly and efficient online shopping experience.
• Oversee order processing, fulfillment, and shipping operations to ensure timely and accurate delivery.
• Develop and implement strategies to improve inventory management and reduce stockouts.
• Manage relationships with third-party logistics providers and other vendors.
• Analyze e-commerce performance metrics and identify areas for operational improvement.
• Lead and mentor a remote team responsible for customer service and online operations.

Skills

E-commerce operations

Online sales platforms

Order fulfillment

Supply chain management

Inventory control

Logistics

Data-driven decisions

Remote team leadership

Analytical skills

Education

Bachelor's degree in Business Administration / Supply Chain Management or related field

Job description

About the Role

Our client is seeking a strategic and experienced E-commerce Operations Manager to lead their online retail operations from a remote position, servicing the Paarl region and beyond. This role is responsible for overseeing all aspects of the online sales channel, from website management and order fulfillment to customer service and logistics. You will drive efficiency, implement best practices, and ensure a seamless customer journey from browsing to delivery. The ideal candidate is a proactive problem-solver with a deep understanding of e-commerce platforms and supply chain management in a remote setting.

Key Responsibilities

• Manage and optimize the company's e-commerce platform, ensuring a user-friendly and efficient online shopping experience.
• Oversee order processing, fulfillment, and shipping operations to ensure timely and accurate delivery.
• Develop and implement strategies to improve inventory management and reduce stockouts.
• Manage relationships with third-party logistics providers and other vendors.
• Analyze e-commerce performance metrics and identify areas for operational improvement.
• Lead and mentor a remote team responsible for customer service and online operations.

Requirements

• Extensive experience in e-commerce operations management or a similar role.
• Proven ability to manage online sales platforms and order fulfillment processes.
• Strong understanding of supply chain management, inventory control, and logistics.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Experience leading remote teams and managing distributed operations.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Benefits

• Competitive executive salary and potential for bonuses.
• Fully remote work flexibility.
• Opportunity to shape and scale a growing e-commerce business.
• Professional development and access to industry-leading tools.
• A collaborative and innovative remote work culture.