E-commerce Operations Lead: Scale Fulfillment & Inventory

Placements24; Paarl; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Professional growth opportunities

Medical aid contributions

Provident fund

Paarl location

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager based in Paarl, Western Cape. You will oversee end-to-end online operations, including inventory management, warehousing, fulfillment, and customer service, driving efficiency and service levels.

You will lead a team, optimize processes, and collaborate with marketing, sales, and IT to scale operations and improve profitability in a growing online business.

Qualifications

• Bachelor's degree in SCM, Logistics, or related field.
• Minimum 5 years in e-commerce operations or supply chain.
• Experience in order fulfillment, inventory control, and warehouse ops.
• Strong leadership and ability to optimize processes.

Responsibilities

• Oversee daily e-commerce operations: order processing, inventory, warehousing, fulfillment.
• Manage relationships with 3PLs, carriers, suppliers for timely delivery.
• Develop strategies to improve efficiency, reduce costs, and enhance satisfaction.
• Forecast demand to prevent stockouts and minimize excess inventory.
• Implement quality control for order fulfillment and product handling.
• Lead customer service function and resolve inquiries timely.
• Analyze metrics and identify process improvements.
• Ensure compliance with regulations and standards.
• Mentor operations team and foster continuous improvement.
• Collaborate with marketing, sales, and IT to align ops with goals.

Skills

Leadership

Analytical thinking

Communication skills

Problem solving

Forecasting

Education

Bachelor's degree in SCM

Tools

ERP systems

WMS

Job description

Placements24 is seeking an experienced E-commerce Operations Manager based in Paarl, Western Cape. You will oversee end-to-end online operations, including inventory management, warehousing, fulfillment, and customer service, driving efficiency and service levels.

You will lead a team, optimize processes, and collaborate with marketing, sales, and IT to scale operations and improve profitability in a growing online business.