Remote E-commerce Assistant

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 55,000 - 110,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Exposure to global markets

Job summary

Placements24 is seeking a highly motivated Remote E-commerce Assistant to join a fully remote team. You will manage product listings, respond to customer inquiries, process orders, and support marketing initiatives to grow the online store.

The ideal candidate has experience in e-commerce, strong written communication, and the ability to work independently from a home setup. This flexible role offers exposure to global markets and ongoing learning in digital retail.

Qualifications

• Proven experience in an e-commerce, administrative, or customer service role.
• Excellent written and verbal communication skills.
• Proficiency with online platforms and e-commerce tools (Shopify, Etsy, WooCommerce).
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with social media and digital marketing concepts.

Responsibilities

• Update and maintain product listings, descriptions, images, and pricing.
• Respond to customer inquiries via email and chat promptly.
• Process orders accurately and coordinate with fulfillment teams.
• Assist with inventory management and online stock levels.
• Support social media posts and email marketing campaigns.
• Conduct online research to identify market trends and new products.
• Ensure website content is accurate and visually appealing.
• Assist with website testing and QA to report bugs.
• Contribute to improving the online customer experience.

Skills

E-commerce experience

Administrative experience

Customer service

Tools

Shopify

Etsy

WooCommerce

Job description

About the Role

Our client, a dynamic online retailer specializing in artisanal crafts, is seeking a highly motivated and organized Remote E-commerce Assistant to join their fully remote team. This role is essential for managing the day-to-day operations of their online store, ensuring a seamless customer experience from browsing to checkout. You will be responsible for tasks such as updating product listings, managing customer inquiries, processing orders, and assisting with marketing efforts. The ideal candidate thrives in a remote work environment, possesses excellent communication skills, and has a keen eye for detail, contributing to the growth of our client's digital presence.

Key Responsibilities

• Update and maintain product listings on the e-commerce platform, including descriptions, images, and pricing.
• Respond to customer inquiries via email and chat in a timely and professional manner.
• Process customer orders accurately and efficiently, coordinating with fulfillment teams.
• Assist with inventory management, ensuring stock levels are up-to-date online.
• Support the creation and scheduling of social media posts and email marketing campaigns.
• Conduct online research to identify market trends and potential new products.
• Ensure website content is accurate, up-to-date, and visually appealing.
• Assist with website testing and quality assurance to identify and report bugs.
• Contribute to the overall improvement of the online customer experience.

Requirements

• Proven experience in an e-commerce, administrative, or customer service role.
• Excellent written and verbal communication skills.
• Proficiency with online platforms and e-commerce tools (e.g., Shopify, Etsy, WooCommerce).
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with social media platforms and basic digital marketing concepts.
• A proactive approach to problem-solving and task completion.
• Comfortable working with digital tools and online communication platforms.
• Access to a reliable internet connection and a suitable home office setup.

Benefits

• Our client offers a competitive hourly wage, flexible working hours, and the significant benefit of working entirely remotely.
• This role provides an excellent opportunity to gain valuable experience in e-commerce operations and digital marketing within a supportive and growing online business.
• You will be part of a passionate team dedicated to bringing unique artisanal products to customers worldwide.
• This position is ideal for individuals seeking flexibility and a chance to contribute meaningfully to an online venture.