E-commerce Fulfilment Specialist (Remote)

Placements24; Soweto; Hybrid; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Fully remote position

Job summary

Placements24 is seeking an E-commerce Fulfilment Specialist to join a fully remote team, with the company maintaining a presence in Soweto. The role focuses on processing orders, coordinating with warehouses, managing inventory, and ensuring timely dispatch to customers.

The ideal candidate will have strong organizational skills, proficiency with Shopify or WooCommerce, and the ability to work independently in a fast-paced environment from anywhere in South Africa.

Qualifications

• Proven experience in e-commerce order fulfilment or warehouse operations.
• Experience with Shopify or WooCommerce and order management systems.
• Strong inventory management understanding and accuracy.
• Excellent organizational and time management abilities.
• Based in South Africa with reliable internet and remote work capability.

Responsibilities

• Process orders accurately using the company e-commerce platform.
• Coordinate with warehouse and logistics partners for timely picking, packing and shipping.
• Manage inventory levels and report discrepancies.
• Resolve order fulfilment issues such as stockouts or delays.
• Communicate order status and shipping updates to customers.
• Maintain records and seek process improvements.

Skills

Organizational skills

Time management

Communication skills

Attention to detail

Remote work capability

Education

High school diploma or equivalent

Tools

Shopify

WooCommerce

Order management systems

MS Office Suite (Word, Excel)

Job description

About the Role

Our client, a rapidly growing online retailer, is seeking a dedicated and organized E-commerce Fulfilment Specialist to join their fully remote team. This critical role ensures that customer orders are processed accurately, efficiently, and dispatched promptly, contributing directly to customer satisfaction and operational success. While the company has a physical presence in **Soweto, Gauteng, ZA**, this position operates entirely online, offering the flexibility to work from anywhere. The ideal candidate is meticulous, possesses strong communication skills, and thrives in an independent, fast-paced environment. You will be an essential part of our client's journey to provide a seamless online shopping experience.

Key Responsibilities

• Process incoming online orders accurately and efficiently using the company's e-commerce platform.


• Coordinate with warehouse and logistics partners to ensure timely picking, packing, and shipping of orders.


• Manage inventory levels within the e-commerce system, ensuring accuracy and reporting discrepancies.


• Troubleshoot and resolve any order fulfilment issues, such as stockouts, shipping delays, or incorrect items.


• Communicate effectively with customers regarding order status, shipping updates, and any potential issues.


• Maintain detailed records of order fulfilment activities, shipping manifests, and inventory adjustments.


• Identify opportunities to improve order fulfilment processes and enhance operational efficiency.


• Liaise with customer service teams to address any fulfilment-related customer inquiries or complaints.


• Ensure all packaging and shipping standards meet company guidelines and maintain product integrity.


• Stay updated on e-commerce fulfilment best practices and relevant technologies.

Requirements

• Proven experience in e-commerce order fulfilment, warehouse operations, or a similar role.


• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.


• Strong understanding of inventory management principles and practices.


• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.


• High level of accuracy and attention to detail in processing orders and managing data.


• Strong written and verbal communication skills.


• Ability to work independently and proactively in a remote work environment.


• Basic proficiency in MS Office Suite (Word, Excel).


• A problem-solving mindset and the ability to adapt to changing priorities.


• High school diploma or equivalent required; experience in logistics or supply chain is a plus.


• Must be based in South Africa and have a reliable internet connection.

Benefits

Our client offers a competitive salary package commensurate with experience and dedication. This is a fully remote position, providing significant work-life balance and flexibility. Employees benefit from medical aid contributions and a retirement fund. Opportunities for professional growth within a thriving online retail business are abundant. You will be part of a dynamic team focused on innovation and customer satisfaction, with access to training on the latest e-commerce tools and processes.