Virtual Retail Support Specialist

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Professional development

Job summary

Placements24 is seeking a dedicated Virtual Retail Support Specialist to provide essential remote assistance for our retail operations. This fully remote role involves supporting customers and internal teams through digital channels, handling inquiries, processing online orders, and ensuring smooth virtual sales processes.

The ideal candidate is highly organized, possesses excellent communication skills, and is proficient in using various digital tools to deliver exceptional support and

Qualifications

• Proven experience in customer service or support roles, preferably remote.
• Excellent written and verbal English communication.
• Proficiency with CRM software, e-commerce platforms, and standard office apps.
• Strong organization and ability to multitask in a remote setting.

Responsibilities

• Provide prompt, professional customer support via email, chat, and phone for online sales and inquiries.
• Assist customers with navigating the e-commerce platform, placing orders, and tracking shipments.
• Process online orders, manage returns, and handle exchanges efficiently.
• Coordinate with internal departments (logistics, marketing) to resolve customer issues and ensure smooth operations.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Contribute to improving online customer service processes and documentation.

Skills

Customer service

Remote work

CRM software

English proficiency

Tools

CRM software

E-commerce platforms

Office applications

Job description

Our client is looking for a dedicated Virtual Retail Support Specialist to provide essential remote assistance for their retail operations based in Paarl . This role is fully remote and involves supporting customers and internal teams through digital channels. You will be responsible for handling inquiries, processing online orders, and ensuring the smooth functioning of virtual sales processes. The ideal candidate is highly organized, possesses excellent communication skills, and is proficient in using various digital tools to deliver exceptional support and contribute to the company's online success from anywhere.

Key Responsibilities

• Provide prompt and professional customer support via email, chat, and phone for online sales and inquiries.
• Assist customers with navigating the e-commerce platform, placing orders, and tracking shipments.
• Process online orders, manage returns, and handle exchanges efficiently.
• Liaise with internal departments (e.g., logistics, marketing) to resolve customer issues and ensure seamless operations.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Contribute to the improvement of online customer service processes and documentation.

Requirements

• Proven experience in a customer service , support specialist , or similar role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a strong command of English.
• Proficiency in using CRM software, e-commerce platforms, and standard office applications.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Self-motivated and able to work independently with minimal supervision in a remote environment.
• A customer-centric approach and a commitment to resolving issues efficiently.

Benefits

• Competitive salary package.
• The flexibility and convenience of a fully remote work arrangement.
• Opportunities for professional development and skill enhancement in digital support.
• Access to online resources and support networks.
• A supportive and collaborative virtual team culture.