E-commerce Customer Service Representative

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a dedicated E-commerce Customer Service Representative for a hybrid role in Richards Bay. You will be the primary contact for customers, handling inquiries, processing orders, and resolving issues to ensure a positive shopping experience.

Ideal candidates have experience in customer service within e-commerce, excellent communication, and proficiency with CRM systems. This role offers remote flexibility with in-office collaboration and opportunities for development.

Qualifications

• Previous experience in customer service, preferably within an e-commerce environment.
• Excellent communication and interpersonal skills, with a patient and friendly demeanor.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with professionalism.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and helpful manner.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Troubleshoot and resolve customer issues related to orders, shipping, product information, and website navigation.
• Provide product information and recommendations to customers.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments (e.g., operations, marketing) to resolve complex customer issues and improve processes.

Skills

Customer service

CRM software

E-commerce platforms

Communication skills

Education

High school diploma

Tools

CRM systems

E-commerce platforms

Job description

About the Role

Our client is looking for a dedicated and empathetic E-commerce Customer Service Representative to join their team in Richards Bay . In this hybrid role, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. Your commitment to excellent service will be key to building customer loyalty and maintaining our client's reputation. This position is ideal for someone passionate about customer satisfaction and adept at navigating e-commerce platforms and communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and helpful manner.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Troubleshoot and resolve customer issues related to orders, shipping, product information, and website navigation.
• Provide product information and recommendations to customers.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments (e.g., operations, marketing) to resolve complex customer issues and improve processes.

Requirements

• Previous experience in customer service , preferably within an e-commerce environment.
• Excellent communication and interpersonal skills, with a patient and friendly demeanor.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with professionalism.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work arrangement, combining remote flexibility with in-office collaboration.
• Comprehensive medical aid and retirement fund contributions.
• Ongoing training and development opportunities to enhance customer service skills.
• A supportive team environment dedicated to customer success.