Remote E-commerce Assistant

Placements24; Sandton; Hybrid; ZAR 89,000 - 134,000; Part time

Benefits offered by this job

Competitive salary

Flexible hours

Remote work

Experience in e-commerce

Employee discounts

Supportive team

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Assistant to support our online retail operations from home. You will manage product listings, process orders, and assist customers, collaborating with the e-commerce manager across Sandton and wider Gauteng.

This part-time role offers flexible hours, a supportive virtual team, and opportunities to gain experience in the growing e-commerce sector while working remotely from your dedicated workspace.

Qualifications

• Experience in e-commerce or online retail admin.
• Proficient with Shopify or WooCommerce and basic CMS.
• Excellent written communication and customer service skills.
• Strong organizational skills for remote work.

Responsibilities

• Create, update, and optimize product listings on the e-commerce platform, ensuring accuracy and engaging descriptions.
• Process online orders efficiently, coordinating with fulfillment teams for timely dispatch.
• Respond to customer inquiries via email and chat, providing support and resolving issues related to online orders.
• Assist with managing website content, including updating banners, promotions, and blog posts.
• Monitor online sales performance and gather data for reporting purposes.

Skills

Customer service

Organization

Written communication

Remote work

Multitasking

Tools

Shopify

WooCommerce

CMS basics

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Assistant to support their online retail operations from home. This role is integral to the success of their digital presence, focusing on product listing management, order processing, and customer support for their online store. You will work closely with the e-commerce manager to ensure a seamless online shopping experience for customers across Sandton and beyond. This fully remote position requires excellent organizational skills and a commitment to maintaining high standards in a virtual team setting within Gauteng .

Key Responsibilities

• Create, update, and optimize product listings on the e-commerce platform, ensuring accuracy and engaging descriptions.
• Process online orders efficiently, coordinating with fulfillment teams for timely dispatch.
• Respond to customer inquiries via email and chat, providing support and resolving issues related to online orders.
• Assist with managing website content, including updating banners, promotions, and blog posts.
• Monitor online sales performance and gather data for reporting purposes.

Requirements

• Previous experience in e-commerce, online retail, or a similar administrative role.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and basic content management systems.
• Excellent written communication and customer service skills.
• Strong organizational skills and the ability to manage multiple tasks remotely.
• A reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive salary for a part-time remote role.
• Flexible working hours and the convenience of working from home.
• Opportunities to gain experience in the growing e-commerce industry.
• Employee discounts on products purchased through the online store.
• A supportive virtual team environment focused on online growth.