Hybrid E-commerce Customer Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a dedicated E-commerce Customer Service Representative for a hybrid role in Richards Bay. You will be the primary contact for customers, handling inquiries, processing orders, and resolving issues to ensure a positive shopping experience.

Ideal candidates have experience in customer service within e-commerce, excellent communication, and proficiency with CRM systems. This role offers remote flexibility with in-office collaboration and opportunities for development.

Qualifications

• Previous experience in customer service, preferably within an e-commerce environment.
• Excellent communication and interpersonal skills, with a patient and friendly demeanor.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with professionalism.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; further education or certifications in customer service are a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and helpful manner.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Troubleshoot and resolve customer issues related to orders, shipping, product information, and website navigation.
• Provide product information and recommendations to customers.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments (e.g., operations, marketing) to resolve complex customer issues and improve processes.

Skills

Customer service

CRM software

E-commerce platforms

Communication skills

Education

High school diploma

Tools

CRM systems

E-commerce platforms

Job description

Placements24 is seeking a dedicated E-commerce Customer Service Representative for a hybrid role in Richards Bay. You will be the primary contact for customers, handling inquiries, processing orders, and resolving issues to ensure a positive shopping experience.

Ideal candidates have experience in customer service within e-commerce, excellent communication, and proficiency with CRM systems. This role offers remote flexibility with in-office collaboration and opportunities for development.