Customer Care Executive

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work

Career progression

Training & development

Supportive culture

Job summary

Placements24 is seeking a personable Customer Care Executive to join their Richards Bay team. The role focuses on building positive customer relationships, handling inquiries, resolving complaints, and ensuring service excellence with professionalism and care.

Key duties include addressing queries, providing product information, processing requests, and maintaining accurate records. A hybrid work setup and ongoing development opportunities are offered to support growth.

Qualifications

• Previous experience in a customer care or related role.
• Strong verbal and written communication skills.
• Proficiency in handling difficult customers and resolving conflicts diplomatically.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with customer service software and databases.
• A proactive approach to problem-solving and customer satisfaction.

Responsibilities

• Manage and resolve customer queries and complaints efficiently and courteously.
• Provide detailed information about products, services, and company policies.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information as needed.
• Identify customer needs and help customers use specific features or services.
• Follow communication procedures, guidelines, and policies to ensure consistent service quality.

Skills

Communication skills

Customer care

Conflict handling

Tools

CRM software

Databases

Job description

About the Role

Our client is searching for a personable and efficient Customer Care Executive to join their growing team in Richards Bay . This role focuses on building and maintaining positive relationships with customers by providing outstanding support and service. You will handle a range of customer inquiries, resolve complaints, and ensure customer needs are met with professionalism and care. This is an excellent opportunity for an individual passionate about customer service to make a significant impact in a well-established organization, contributing to a positive customer experience.

Key Responsibilities

• Manage and resolve customer queries and complaints efficiently and courteously.
• Provide detailed information about products, services, and company policies.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information as needed.
• Identify customer needs and help customers use specific features or services.
• Follow communication procedures, guidelines, and policies to ensure consistent service quality.

Requirements

• Previous experience in a customer care or related role.
• Strong verbal and written communication skills.
• Proficiency in handling difficult customers and resolving conflicts diplomatically.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with customer service software and databases.
• A proactive approach to problem-solving and customer satisfaction.

Benefits

• Competitive compensation package.
• A hybrid work arrangement offering work-life balance.
• Opportunities for career progression within the company.
• Access to ongoing training and development programs.
• A supportive and team-oriented workplace culture.