E-commerce Customer Service Representative

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Performance-based incentives

Medical coverage

Training and skill development

Job summary

Placements24 currently seeks a friendly and empathetic E-commerce Customer Service Representative to join our remote team and support customers in the Upington region. You will be the main point of contact across email, chat, and phone, handling orders, product details, and deliveries to ensure customer satisfaction.

Strong communication and problem-solving skills are essential. This role is fully remote with incentives based on performance and a comprehensive benefits package, including medical

Qualifications

• High school diploma or equivalent; some college coursework encouraged.
• Excellent verbal and written communication skills.
• Ability to work remotely and manage time independently.
• Experience with e-commerce customer service or CRM is a plus.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone in a prompt, professional, and courteous manner.
• Assist customers with order tracking, returns, exchanges, and product information.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide feedback to management on customer concerns and suggestions for service improvements.

Skills

Communication

Problem-solving

Empathy

CRM software

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly, empathetic, and efficient E-commerce Customer Service Representative to join their team remotely, supporting customers in the Upington region. This role is crucial for ensuring customer satisfaction by providing timely and effective support across various communication channels, including email, chat, and phone. You will be the primary point of contact for customer inquiries, resolving issues related to orders, products, and deliveries, and contributing to a positive brand image. This is an excellent opportunity for individuals with strong communication skills and a passion for helping customers succeed in the online retail space.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone in a prompt, professional, and courteous manner.
• Assist customers with order tracking, returns, exchanges, and product information.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide feedback to management on customer concerns and suggestions for service improvements.
• Ensure a high level of customer satisfaction and retention through excellent service.

Requirements

• High school diploma or equivalent; some college coursework or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with e-commerce customer service or CRM software is a plus.

Benefits

• Competitive annual salary with performance-based incentives.
• Fully remote work opportunity.
• Comprehensive benefits package including medical coverage.
• Opportunities for training and skill development in customer service.
• Be part of a dedicated team focused on customer experience for the Upington area.