Remote Customer Service Agent - Full Time

Placements24; Cape Town; Hybrid; ZAR 134,000 - 234,000; Full time

Benefits offered by this job

Remote work from home

Health, dental, and vision insurance

Generous paid time off

Remote training opportunities

Career development

Job summary

Placements24 is seeking a dedicated Remote Customer Service Agent to join their fully remote team, supporting clients from home. You will handle inquiries via phone, email, and live chat, diagnosing issues and guiding customers with product information. The role emphasizes autonomy, SLA adherence, and strong CRM documentation.

Based in Upington, this opportunity offers flexibility, competitive compensation, and remote training to advance within the service delivery domain.

Qualifications

• Previous experience in customer service or helpdesk, preferably remote.
• Excellent verbal and written communication; able to articulate solutions clearly.
• Proficient with computers, multiple software apps, and CRM systems.
• Capable of working independently with minimal supervision in a dedicated remote workspace.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat support.
• Diagnose and resolve customer issues, ensuring prompt solutions.
• Maintain detailed records of customer interactions in the CRM system.
• Inform customers about company services and products, providing guidance and support.
• Escalate unresolved issues to the appropriate internal teams or management.
• Adhere to SLAs and quality standards.

Skills

Strong communication

Remote support experience

CRM proficiency

Problem-solving

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is actively seeking a dedicated and highly communicative Remote Customer Service Agent to join their fully remote team, supporting clients from the comfort of their own homes. This role is vital for maintaining high levels of customer satisfaction through exceptional support across multiple channels. You will be responsible for handling inquiries, troubleshooting issues, and providing comprehensive assistance, all while working autonomously. This is an excellent opportunity for individuals seeking a flexible, home-based career, contributing significantly to the customer experience from anywhere in the world, with operations based out of Upington .

Key Responsibilities

• Provide exceptional customer service via phone, email, and live chat support.
• Accurately diagnose and resolve customer issues, ensuring prompt and effective solutions.
• Maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
• Inform customers about company services and products, providing guidance and support.
• Escalate unresolved issues to the appropriate internal teams or management.
• Adhere to established service level agreements (SLAs) and quality standards.

Requirements

• Previous experience in a customer service or helpdesk role, preferably in a remote capacity.
• Excellent verbal and written communication skills, with the ability to articulate solutions clearly.
• Proficiency in using computers, navigating multiple software applications, and familiarity with CRM systems.
• Strong problem-solving abilities and a proactive approach to customer care.
• Ability to work independently with minimal supervision in a dedicated remote workspace.
• High school diploma or equivalent is required; additional qualifications are a plus.

Benefits

• Competitive salary for a fully remote position, reflecting your expertise.
• Ultimate flexibility with a work-from-home arrangement.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company-recognized holidays.
• Opportunities for remote training and professional advancement in the Upington area and beyond.