E-Commerce Operations Assistant

Imveliso Group; Cape Town; On-site; ZAR 84,000 - 112,000; Full time

Job summary

Imveliso Group in Cape Town is seeking an E-Commerce Operations Assistant on a 6-month contract at our Edgemead office. You will support the day-to-day e-commerce admin tasks to ensure smooth operations, including customer service, office management and some bookkeeping.

This hands-on role requires initiative, strong communication, and the ability to multitask in a small team. The position is on-site, with a salary between R7,500 and R10,000 per month depending on experience.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with a strong attention to detail.
• Ability to multitask, prioritise effectively and work independently.

Responsibilities

• Monitor, order and manage stationery, packaging and office consumables.
• Barcode, label and repackage items when necessary.
• Assist the Operations Assistant with picking and packing where necessary.
• Respond to customer queries via email or WhatsApp.
• Complete bookkeeping tasks, including invoice coding, invoice matching and basic monthly reconciliations.
• Handle incoming and outgoing mail and courier deliveries.
• Keep the storeroom and front office organised and tidy.
• Assist with e-commerce platform operations, including product listings, product descriptions, order follow-up and customer feedback collection.
• Support content operations, including product copywriting, photo and video material collection, basic video shooting, product display content, promotional materials and simple online content updates.
• Complete any other ad hoc tasks as required.

Skills

Communication skills

Organisational skills

Multitasking

Independent working

Attention to detail

Education

Grade 12 (Matric)

Tools

Microsoft Excel

Microsoft Word

Job description

Terms 6-month contract, with possibility of extension

Salary R7.5k–R10k per month, based on experience

Hours 8:30am–5:00pm, Monday–Friday

About us

We are an e-commerce business that caters to the retail sector. We own a number of brands that we sell mainly on Takealot, Amazon and our own e-commerce stores.

About the role

This role is for an E-Commerce Operations Assistant working in our offices in Edgemead, Cape Town. You will support the day-to-day activities of our e-commerce department to ensure all admin tasks are handled efficiently. This includes customer service, office management and some bookkeeping tasks. This is a hands-on role in a small team, so you will need to take initiative and ownership of your tasks.

Responsibilities

• Monitor, order and manage stationery, packaging and office consumables.
• Barcode, label and repackage items when necessary.
• Assist the Operations Assistant with picking and packing where necessary.
• Respond to customer queries via email or WhatsApp.
• Complete bookkeeping tasks, including invoice coding, invoice matching and basic monthly reconciliations.
• Handle incoming and outgoing mail and courier deliveries.
• Keep the storeroom and front office organised and tidy.
• Assist with e-commerce platform operations, including product listings, product descriptions, order follow-up and customer feedback collection.
• Support content operations, including product copywriting, photo and video material collection, basic video shooting, product display content, promotional materials and simple online content updates.
• Complete any other ad hoc tasks as required.

Candidate requirements

• Grade 12 (Matric).
• Previous administrative experience would be beneficial but is not essential.
• Excellent communication and interpersonal skills.
• A friendly, professional and customer-focused approach.
• Highly organised with strong attention to detail.
• Ability to multitask, prioritise effectively and work independently.
• Positive attitude with a willingness to learn.
• Computer literate, including Microsoft Excel and Word.