Dynamics 365 CE/CRM Consultant – Transformation Leader

Decision Inc.; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Decision Inc. seeks a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team in Johannesburg.

You will analyze complex business challenges and map them to Microsoft CE patterns, delivering cutting‑edge CE/CRM solutions for global clients. You will work across several projects with hands‑on configurations, engage in client workshops, assist the sales team with demonstrations, and ensure solutions align with architectural standards and best

Qualifications

• Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications are required.
• Experience translating requirements to CE functionality and delivering client demonstrations.

Responsibilities

• Deliver Microsoft Dynamics 365 CE/CRM solutions to clients across multiple projects.
• Assist sales with client demonstrations and product showcases.
• Analyze customer requirements and design CE-based technical and functional solutions.
• Configure CE/CRM features, including standard configurations and necessary customizations.
• Coordinate and drive client solution testing and quality documentation.

Skills

Dynamics 365 CE

CRM consulting

Job description

Decision Inc. seeks a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team in Johannesburg.

You will analyze complex business challenges and map them to Microsoft CE patterns, delivering cutting‑edge CE/CRM solutions for global clients. You will work across several projects with hands‑on configurations, engage in client workshops, assist the sales team with demonstrations, and ensure solutions align with architectural standards and best