Senior Engagement Lead, Dynamics 365 Apps

Decision Inc.; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Decision Inc. is seeking an Engagement Manager to lead our Microsoft Dynamics 365 Business Applications team. Strong communication, managerial, and leadership skills are essential, with exposure to diverse industries.

You will manage client relationships, drive project work, and ensure profitability while maintaining high client satisfaction. Proven ability to translate business needs into technical solutions is required.

Qualifications

• Minimum 8 years in a consulting environment.
• Minimum 5 years in a leadership role.
• Knowledge of Microsoft Business Application tools (MS Dynamics).
• Strong communication and problem-solving skills.
• Ability to translate business requirements into technical solutions.

Responsibilities

• Own account management activities within client base and drive new project work.
• Identify and drive on-sell/up-sell within clients and prepare action plans.
• Lead project scoping activities and write proposals; respond to RFPs.
• Ensure project quality, profitability, and address client issues promptly.
• Maintain team utilization in line with organizational needs and client satisfaction.

Skills

Leadership

Communication

Client mgmt

Project Mgmt

Proposal Writing

Business Analysis

Education

Bachelor's degree

Tools

Microsoft Dynamics 365

ERP systems

Job description

Decision Inc. is seeking an Engagement Manager to lead our Microsoft Dynamics 365 Business Applications team. Strong communication, managerial, and leadership skills are essential, with exposure to diverse industries.

You will manage client relationships, drive project work, and ensure profitability while maintaining high client satisfaction. Proven ability to translate business needs into technical solutions is required.