Dynamics 365 CE Consultant: Digital Transformation Expert

Decision Inc.

Johannesburg

On-site

ZAR 550,000 - 950,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Decision Inc. is seeking a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team.

You will analyze complex business challenges and determine how to solve them using Microsoft best practices and patterns, delivering CE/CRM solutions across multiple projects. You will implement projects with a hands-on approach, focusing on both functional and technical aspects, to drive digital transformation for our clients.

Qualifications

Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications.
Experience with building integrations to other applications.
4+ years of consulting experience specifically in MSD365 CE.
Gathering of requirements, and translating requirements to CE functionality.

Responsibilities

Deliver solutions to customers who are globally successful.
Proficient in both the functional aspects of a consulting role.
Demonstrate analysis skills and experience in Dynamics 365 CE/CRM to provide detailed options for scoping/estimates.
Assist the sales team with client demonstrations and showcasing the product to potential customers.
Drive or participate in client workshops.
Analyze customer business requirements and design technical solutions aligned with architecture standards.
Provide testing support and coordinate client solution testing.
Develop deployment and documentation; provide SME guidance to customers.