ERP Consultant | DISA-BA-CE-JHB-0058

Decision Inc.; Johannesburg; On-site; ZAR 550,000 - 950,000; Full time

Job summary

Decision Inc. is seeking a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team.

You will analyze complex business challenges and determine how to solve them using Microsoft best practices and patterns, delivering CE/CRM solutions across multiple projects. You will implement projects with a hands-on approach, focusing on both functional and technical aspects, to drive digital transformation for our clients.

Qualifications

• Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications.
• Experience with building integrations to other applications.
• 4+ years of consulting experience specifically in MSD365 CE.
• Gathering of requirements, and translating requirements to CE functionality.

Responsibilities

• Deliver solutions to customers who are globally successful.
• Proficient in both the functional aspects of a consulting role.
• Demonstrate analysis skills and experience in Dynamics 365 CE/CRM to provide detailed options for scoping/estimates.
• Assist the sales team with client demonstrations and showcasing the product to potential customers.
• Drive or participate in client workshops.
• Analyze customer business requirements and design technical solutions aligned with architecture standards.
• Provide testing support and coordinate client solution testing.
• Develop deployment and documentation; provide SME guidance to customers.

Skills

Microsoft Dynamics 365 CE

CRM integrations

Consulting experience

Requirements gathering

Tools

CRM platforms

Job description

Decision Inc. is currently looking for a Microsoft Dynamics 365 Customer Engagement Consultant to join our Automation and Digital Applications team, where you will play a pivotal role in delivering cutting‑edge solutions to our clients. This candidate should be able to analyse complex business challenges and determine how these can be solved utilising Microsoft's best practices and patterns.

As a key member of our consulting team, you will be responsible for implementing multiple projects, using your expertise in both functional and technical aspects. Your technical expertise will be utilized through configurations and a hands‑on approach, ensuring the successful implementation of Dynamics 365 CE/CRM solutions.

We strive to ensure that our clients receive the most comprehensive and technologically appropriate solutions to assist them in their Digital Transformation journey. We strive to ensure that our solutions drive the future of innovation and digitisation.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross‑functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast‑paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility

• Responsible for delivering solutions to customers who are globally successful.
• Proficient in both the functional aspects of a consulting role.
• Demonstrate analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options for scoping/estimates for solution implementations
• Assist the sales team with creating client demonstrations and showcasing the product to potential customers.
• Drive / Participate in client workshops
• Analyze customer business requirements and design technical solutions including functional / non-functional requirements in alignment with architectural standards
• Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique
• Support the development of test scenarios / scripts and coordinate / drive client solution testing
• Develop appropriate requirements, design, and deployment quality documentation
• Provide subject matter expertise to customers including technologies and implementation methodologies
• Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues
• Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on continuous improvement
• Foster client relationships and engage with Microsoft and client stakeholders to drive solution success

Who Do You Need to Be?

• Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications and a desire to develop various relevant skills and capabilities.
• Experience with building integrations to other applications
• 4+ years of consulting experience specifically in MSD365 CE
• Gathering of requirements, and translating requirements to CE functionality
• Advantageous
• Relevant Microsoft Dynamics 365 Customer Engagement (CRM) qualifications or certifications and a desire to develop various relevant skills and capabilities
• Gathering of requirements, and translating requirements to CE functionality