Branch External Sales & Service Advisor: Grow Client Impact

Fnbnamibia; Pretoria; On-site; ZAR 555,000 - 665,000; Full time

Job summary

FNB Points of Presence (POP) in Pretoria is seeking a Branch External Sales and Service Advisor to deliver tailored financial advice and walk-in client service in a high-volume branch. You will build relationships, educate customers on banking platforms, and provide compliant, value-added solutions.

The role emphasizes FAIS and TCF compliance, with targets for sales and service. Strong communication, client focus, and integrity are essential for success in this dynamic environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Take accountability for your own performance, personal and career development.

Skills

Persuasive selling skills

Strong communication

Interpersonal skills

Client-focused

Attention to detail

Compliance awareness

Planning and organization

Independence and teamwork

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking / Business Administration / Customer Service

Job description

FNB Points of Presence (POP) in Pretoria is seeking a Branch External Sales and Service Advisor to deliver tailored financial advice and walk-in client service in a high-volume branch. You will build relationships, educate customers on banking platforms, and provide compliant, value-added solutions.

The role emphasizes FAIS and TCF compliance, with targets for sales and service. Strong communication, client focus, and integrity are essential for success in this dynamic environment.