French-Speaking Customer Care Specialist

TP; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Teleperformance South Africa in Cape Town seeks a Customer Service Agent to be the first point of contact for valued customers, delivering high-quality service and building loyalty across multiple channels. You will meet KPIs and maintain a professional, helpful attitude in every interaction.

Responsibilities include handling calls, chats, emails, and social media, resolving issues with empathy, logging details accurately, and continuously improving knowledge of campaigns and products to enhance

Qualifications

• Matric is required and basic computer skills are essential.
• Minimum 6 months call centre experience is advantageous.
• Excellent verbal and written English communication is required.

Responsibilities

• Receives and makes customer contacts through multiple channels including calls, chat, email, and social media.
• Provides first-class service representing Teleperformance and clients in a professional manner.
• Resolves complaints by taking ownership and delivering appropriate solutions.
• Maintains accurate customer notes and data logs.
• Keeps campaign and product knowledge up-to-date to assist customers effectively.

Skills

Customer service

English communication

Computer skills

Office tools

Empathetic

Team player

Education

Matric

Tools

Email

Internet browsers

Job description

Teleperformance South Africa in Cape Town seeks a Customer Service Agent to be the first point of contact for valued customers, delivering high-quality service and building loyalty across multiple channels. You will meet KPIs and maintain a professional, helpful attitude in every interaction.

Responsibilities include handling calls, chats, emails, and social media, resolving issues with empathy, logging details accurately, and continuously improving knowledge of campaigns and products to enhance