Durban Retail Operations Leader

Placements24; Durban; Hybrid; ZAR 1,200,000 - 1,700,000; Full time

Benefits offered by this job

Bonus based on performance

Provident fund

Medical aid

Career advancement

Job summary

Placements24 is seeking an experienced Head of Retail Operations for the Durban region to lead a portfolio of stores, drive sales, and ensure exceptional customer service.

You will develop strategies, coach store managers, manage budgets and P&L, and collaborate with marketing to optimize promotions. This senior role offers an executive salary, bonus potential, and a path for growth within a prestigious national retail group.

Qualifications

• Bachelor's degree in Business Management, Retail Management or related discipline.
• 7+ years in retail operations management with 3+ years in multi-store leadership.
• Proven track record in driving sales growth and improving efficiency.
• Strong leadership, communication, and people-management skills.
• Proficiency in retail management software and POS systems.

Responsibilities

• Develop and implement strategies to maximize sales and customer satisfaction across Durban stores.
• Oversee daily store operations and ensure merchandising, inventory, and service standards.
• Lead and coach store managers and staff for high performance.
• Analyze sales data and market trends to identify growth opportunities.
• Manage Budgets, P&L, and operating expenses for the portfolio.
• Ensure health, safety, and security compliance.

Skills

Leadership

P&L management

Retail operations

Data analysis

Education

Bachelor's degree in Business Management or Retail Management

Tools

Retail management software

POS systems

Job description

Placements24 is seeking an experienced Head of Retail Operations for the Durban region to lead a portfolio of stores, drive sales, and ensure exceptional customer service.

You will develop strategies, coach store managers, manage budgets and P&L, and collaborate with marketing to optimize promotions. This senior role offers an executive salary, bonus potential, and a path for growth within a prestigious national retail group.