Durban On-Site Technical Support Advisor – Growth & Training

Placements24; Durban; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Provident fund

On-site Durban

Training & certification

Paid annual leave

Staff discounts

Job summary

Placements24 is recruiting a Technical Support Representative for its Durban, KwaZulu-Natal office. You will diagnose and resolve hardware, software, and network issues, guide customers through solutions, and document interactions in our support system.

This hands-on, office-based role suits someone who enjoys problem-solving and customer service. The ideal candidate has prior technical support or helpdesk experience, strong knowledge of computer hardware and operating systems, and excellent

Qualifications

• Experience in technical support or helpdesk.
• Strong knowledge of computer hardware, software and networking.
• Excellent communication and active listening skills.
• Ability to troubleshoot efficiently and document cases clearly.

Responsibilities

• Respond to customer technical support requests via phone, email, and in-person interactions.
• Diagnose hardware, software, and network issues for customers.
• Guide customers through step-by-step solutions to resolve technical problems.
• Install, configure, and troubleshoot software and hardware components.
• Escalate unresolved issues to higher-level teams with detailed documentation.
• Maintain accurate records of customer interactions in the support system.
• Educate customers on product features and best practices.
• Contribute to the knowledge base with common issues and resolutions.

Skills

Technical support

Helpdesk experience

Networking concepts

Windows/macOS/Linux

Communication skills

Team collaboration

Tools

Windows

macOS

Linux

Hardware troubleshooting

Job description

Placements24 is recruiting a Technical Support Representative for its Durban, KwaZulu-Natal office. You will diagnose and resolve hardware, software, and network issues, guide customers through solutions, and document interactions in our support system.

This hands-on, office-based role suits someone who enjoys problem-solving and customer service. The ideal candidate has prior technical support or helpdesk experience, strong knowledge of computer hardware and operating systems, and excellent