Durban Customer Service Agent: Growth & Training

Placements24; Durban; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Performance reviews

Medical aid

Pension fund

Training programs

Career growth

Team environment

Job summary

Placements24 is seeking a motivated Customer Service Agent to join our Durban team. You will handle inbound calls and emails, resolve issues, and ensure customer satisfaction.

With strong communication skills and CRM experience, you will document interactions, assist with orders and billing, and escalate complex cases as needed. Join a supportive office environment in our KwaZulu-Natal location.

Qualifications

• Previous experience in a customer service role, preferably within a contact center.
• Strong verbal and written communication skills with clear articulation.
• Experience with CRM systems and standard office software is advantageous.
• Ability to stay calm and professional under pressure.
• High school diploma or equivalent.

Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing solutions.
• Document customer interactions and feedback in the CRM system.
• Assist customers with product information, order status, and billing inquiries.
• Escalate complex customer issues to team leads or relevant departments.
• Adhere to company policies and maintain professionalism.
• Identify customer needs and offer relevant products or services.

Skills

Customer service

Communication skills

CRM familiarity

Office software

Education

High school diploma

Tools

CRM systems

Job description

Placements24 is seeking a motivated Customer Service Agent to join our Durban team. You will handle inbound calls and emails, resolve issues, and ensure customer satisfaction.

With strong communication skills and CRM experience, you will document interactions, assist with orders and billing, and escalate complex cases as needed. Join a supportive office environment in our KwaZulu-Natal location.