On-Site Technical Support Team Lead – Durban

Placements24; Durban; Sur place; ZAR 720 000 - 960 000; Plein temps

Avantages offerts par ce poste

Full medical and dental coverage

Pension fund

Paid time off

Professional development opportunities

Team social events

Résumé du poste

Placements24 in Durban seeks an experienced Technical Support Team Lead to manage a busy on-site helpdesk. You will guide a team of support specialists, ensuring timely resolutions and high customer satisfaction.

The ideal candidate has 4+ years in tech support with at least 1 year in a leadership role, strong IT knowledge, and certifications like ITIL, CompTIA A+ or Network+. This is an on-site position in Durban with a focus on process improvement and team coaching.

Qualifications

• 4+ years in technical support or care roles, with 1+ year in team lead capacity.
• Proven experience managing and motivating a technical support team.
• Strong technical aptitude across OS, networking and common software applications.
• Experience with ITIL frameworks and best practices is highly desirable.

Responsabilités

• Lead and motivate a team of technical support agents to meet objectives.
• Oversee daily helpdesk operations, ticket management and resolution.
• Develop and implement support processes to improve efficiency and satisfaction.
• Provide escalated technical support for complex issues.

Connaissances

Leadership

Communication

Problem solving

Networking basics

Operating systems

Formation

Bachelor's degree in IT/related field

ITIL Foundation certification

Outils

ITIL

CompTIA A+

Network+

Description du poste

Placements24 in Durban seeks an experienced Technical Support Team Lead to manage a busy on-site helpdesk. You will guide a team of support specialists, ensuring timely resolutions and high customer satisfaction.

The ideal candidate has 4+ years in tech support with at least 1 year in a leadership role, strong IT knowledge, and certifications like ITIL, CompTIA A+ or Network+. This is an on-site position in Durban with a focus on process improvement and team coaching.