Dispatch Clerk

Boardroom Appointments; Cape Town; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a warehouse professional with 3–4 years' experience working with material handling equipment to join our logistics team.

You will debrief delivery vehicles, verify PODs, manage scrap, rotations, and claims, and uphold SHEQ and safety standards while supporting efficient stock control. This role requires familiarity with stores operations and basic handling of dangerous goods documentation, and a proactive approach to accuracy and teamwork.

Qualifications

• 3–4 years of experience in a warehouse environment with material handling equipment.
• Familiar with a stores and warehouse operation.
• Awareness of Dangerous Goods Handling.
• Firm knowledge of OHSA 85 of 1993.

Responsibilities

• Debrief delivery vehicles on return to company premises with 100% accuracy.
• Verify PODs match loading/debriefing sheet and attach return documents.
• Identify and separate scrap, claims, rotations, damaged units, and autocycle returns.
• Manage scrap control: packing, weighing, labeling, and weekly SAP checks.
• Oversee rotations: stock designation, SAP processing, and weekly rotation reports.
• Oversee claims process: weekly SAP claims report and reconciliation.
• Enforce SHEQ compliance and safety procedures; report incidents and non‑compliance.
• Provide excellent customer service and support internal/external stakeholders.
• Lead and motivate the team to improve processes and reduce wastage.

Skills

Warehouse experience

Material handling equipment

Stock control

OHSA 85 awareness

Job description

3 to4 Years experience in a warehouse environment with material handling equipment

Familiar with a stores and warehouse operation

Awareness of Dangerous Goods Handling

Firm knowledge of OHSA 85 of 1993

Key Performance Areas

Debriefing of Delivery Vehicles

Offload/debrief all delivery vehicles on return to The Company premises with 100% accuracy.

Ensure presence of a security officer and driver/crew (or designated person) before vehicle is opened.

If unavailable, representative must verify stock types and quantities.

Verify that all PODs match the loading/debriefing sheet.

Flag missing documents on the sheet.

Attach return documents/credit requests to relevant PODs.

Compare stock types and quantities with documents and offloaded items.

Identify and separate the following types:

Scrap

Claims

Rotations

Check and charge

Damaged units

Autocycle returns

Confirm returned products on PODs and sign accordingly.

Confirm scrap quantity matches the customer POD and is verified by security.

For claims/rotations, confirm GRA number and battery size match documents.

Discrepancies in scrap to be confirmed with security and driver before completing debriefing.

Missing batteries to be reported to CIC for invoicing.

Report and record all discrepancies to Warehouse Manager/Supervisor.

Obtain co-signatures for discrepancies.

Ensure security check sheet and loading/debriefing sheet quantities match.

• Notify Supervisor of discrepancies and submit signed documents.

Scrap Control Process

Confirm quantity of scrap offloaded matches PODs.

Pack scrap units on pallets (20 per layer, 4 layers).

Shrink-wrap, weigh, and label pallets clearly.

Place pallets in designated area, labels facing forward.

Ensure vehicle for scrap transport is not overloaded.

Pull ZBill report daily from SAP to ensure quantities match.

Weekly reconciliation of SAP scrap records.

Investigate any discrepancies.

Adhere to stock count procedures.

Rotations Management

Store all rotation stock in designated area for check, charge, and cleanup.

List all units ready for resale and hand over to Warehouse Manager.

After SAP processing, physically move items to main warehouse (A001).

Identify and segregate double hot-stamped units.

Inform Warehouse Manager for SAP processing to seconds.

Move processed seconds to the correct area.

Weekly SAP rotation report checks for uncollected/unprocessed units.

Daily report to CIC and Warehouse Manager on saleable sizes.

Follow procedure for check & charge handling.

Weekly count of rotation area stock and investigate discrepancies.

Adhere to stock count procedures.

Claims Process

Store claims on separate pallets in a designated area.

Weekly SAP claims report to track unprocessed stock.

Shrink-wrap and weigh full pallets, label with quantity and weight.

• Weekly SAP claims report to track unprocessed stock.

  Shrink-wrap and weigh full pallets, label with quantity and weight.

  .

Ensure the vehicle is not overloaded.

Weekly claim unit counts and investigation of discrepancies.

Adhere to stock count procedures.

SHEQ Compliance (Safety, Health, Environment, and Quality)

Follow all safety, environmental, and quality policies and processes.

Operate safely and comply with PPE and SOPs.

Maintain clean, organized work areas.

Ensure FIFO is applied to rotation and check & charge batteries.

Create safety awareness and address unsafe practices promptly.

Enforce quality control to minimize errors and damage.

Conduct and document regular safety inspections.

Report incidents, near-misses, damages, and support corrective actions.

Report procedural non-compliance to the manager promptly.

Customer Service

Support internal and external customers.

Foster effective working relationships.

Solve problems in line with The Company core values.

Follow reasonable work instructions supporting service and operations.

Engage operational stakeholders.

People Management

Manage team for operational efficiency, cost control, and safety.

Minimize cost and wastage (e.g., overtime, damages).

Ensure team follows procedures and performance standards.

Address issues like absenteeism and procedural lapses.

Develop and motivate team for process improvement.