Debriefing/Dispatching Controller

Boardroom Appointments; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments in East London is seeking a Debriefing/Dispatching Controller to join our warehouse operations. You will verify dispatched and debriefed stock, ensure accuracy, handle stock from various sources, and assist with weekly/monthly stock counts.

The role requires Grade 12, experience in debriefing and dispatching, and forklift licence where applicable. You will work under supervision to maintain safety, FIFO, and good documentation practices.

Qualifications

• Grade 12 / Matric is required.
• Experience in debriefing and dispatching is required.
• 1-2 years in a warehouse environment with material handling experience is desired.
• Licence to drive a forklift truck (warehouse dependent) is preferred.
• Awareness of dangerous goods handling is preferred.

Responsibilities

• Review and verify dispatched and debriefed stock for accuracy and condition.
• Receive stock from various sources and ensure correct quantity and quality.
• Assist with weekly & monthly stock counts and reporting.
• Scan and load products for dispatch, ensuring correct product and quantity.
• Maintain safety, housekeeping and compliance with SOPs and policies.

Skills

Debriefing & Dispatching experience

Warehouse operations familiarity

Education

Grade 12 / Matric

Tools

Forklift truck licence

Job description

About the job Debriefing/Dispatching Controller

Debriefing/Dispatching Controller

Qualifications and Experience

• Grade 12 / Matric
• Experience in Debriefing & Dispatching

Technical Competencies(Knowledge/Systems/Legislation)

• 1-2 Years experience in a warehouse environment with material handling experience
• Familiar with stores and warehouse operations
• Licence to drive a Forklift truck (warehouse dependent)
• Awareness of Dangerous Goods Handling

Key Performance Areas(KPA) & Activities

1. CHECKING AND VERIFICATION of Dispatched & Debriefed

• Review and check picked stock for accuracy, ensuring all products are correct, scanned, and in good condition before loading for dispatch.
• Receive stock from CDC, Factory & Interbranch transfers ensure correct quantity and quality.
• Issue out scrap to Frys Metals.
• Execute daily activities to ensure receiving, inspecting, packing, storing, picking, and dispatching of quality products.
• Scan prepared products before dispatch or collection.
• Load goods for dispatch ensure correct product & quantity.
• Ensure delivery of materials to customers aligns with company standards.
• Assist with weekly & monthly stock counts.
• Handle all claims and check & charge batteries as per policy and procedure.
• Perform regular voltage checks on inbound and outbound batteries.
• Report & document items not in accordance with predefined standards.
• Complete the debriefing process as per policy and procedure.
• Handle and move stock for relabeling between brands as per policy and procedure.
• Ensure clean and accurate products are loaded.
• Conduct warehouse checks to ensure aging stock is sent out first in line with FIFO principles.

2. CUSTOMER SERVICE

• Support activities required to ensure customer satisfaction for both internal & external stakeholders.
• Carry out work instructions as directed by Supervisor/Manager, including:
  • Receiving activities
  • Cleaning of batteries
  • Re-labelling as required
  • Debriefing, reconciling invoices, collecting documentation, and handling reverse logistics items
  • Checking each invoice for date, full name, and signature
  • Maintaining accurate administration, records, and reconciliations
  • Attending to driver or delivery issues that may arise
  • Addressing receiving & dispatching matters in a timely manner and reporting to relevant role players

3. COMPLIANCE AND HOUSEKEEPING

• Adhere to all policies and processes that ensure a safe working environment.
• Keep paperwork up to date (Voltage checks, picking slips, RMB scanned report).
• Operate safely, complying with all health, safety, and environmental requirements.
• Wear all required PPE as per health and safety standards.
• Ensure that lifting and maneuvering of products comply with SOPs.
• Maintain cleanliness and orderliness in work areas for operational efficiency.
• Comply with relevant regulations and procedures.
• Identify and report risks or areas of concern.
• Ensure FIFO stock management and service level maintenance.
• Promote health and safety awareness and address unsafe practices promptly.
• Escalate and move low-voltage stock for charging.
• Maintain high housekeeping standards within the warehouse.
• Implement and maintain quality control processes to minimize errors and damages.
• Inspect warehouse equipment (e.g., forklifts, pallet jacks, conveyor systems) and report any deviations to management.