Director of Operations — Retail (Hybrid, Growth)

Placements24; Soweto; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

private medical aid

a provident fund

performance-based bonuses

Job summary

Placements24 is seeking a Director of Operations in Soweto, Gauteng. The role oversees day-to-day retail and logistics across multiple branches, driving efficiency, inventory control, and customer experience.

You will lead a team of operational managers, ensure policy compliance, and manage budgets within a hybrid work setup. Candidates should have 8–10 years of retail or supply chain operations leadership, with strong data analytics, ERP proficiency, and a proven ability to deliver cost

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or related field.
• An MBA is a plus.
• 8-10 years of progressive experience in operations management, with focus on retail or supply chain operations.
• Senior operational leadership experience managing multiple locations or complex operations.
• Proven record of improving efficiency, reducing costs, and enhancing customer satisfaction.

Responsibilities

• Oversee day-to-day operations of retail stores and logistical functions.
• Develop and implement strategies to improve efficiency, productivity, and profitability.
• Manage supply chain, inventory, and distribution for optimal stock and timely delivery.
• Lead and develop a high-performance team of operations managers and staff.
• Ensure compliance with policies, standards, and health and safety regulations.
• Analyze KPIs and implement corrective actions to improve performance.
• Drive initiatives to enhance customer service and in-store experience.
• Manage operational budgets and optimize resource allocation.
• Collaborate with merchandising, marketing, and finance to align plans.
• Oversee implementation of new operational technologies and processes.

Skills

Strategic leadership

Operations management

Retail operations

Supply chain logistics

ERP systems

Data-driven decision making

Team leadership

Project management

Education

Bachelor's degree in Business Administration / Operations / Supply Chain

MBA

Tools

ERP systems

Retail management software

Job description

Placements24 is seeking a Director of Operations in Soweto, Gauteng. The role oversees day-to-day retail and logistics across multiple branches, driving efficiency, inventory control, and customer experience.

You will lead a team of operational managers, ensure policy compliance, and manage budgets within a hybrid work setup. Candidates should have 8–10 years of retail or supply chain operations leadership, with strong data analytics, ERP proficiency, and a proven ability to deliver cost