Senior Retail Operations Leader — Hybrid, Multi-Store Growth

Placements24; Randburg; Hybrid; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid work arrangement

Performance-based bonuses

Career development opportunities

Job summary

Placements24 is seeking an experienced Retail Operations Manager to oversee multi-store operations across Randburg and surrounding Gauteng. The role focuses on driving efficiency, inventory control, and customer satisfaction while leading a large regional team.

The ideal candidate will have 7–10 years in retail operations, strong data analysis skills, and a track record of implementing improvements in ERP-enabled environments. A hybrid work setup and competitive package are offered.

Qualifications

• Master's degree in Business Administration or related field, or equivalent practical experience.
• 7–10 years of progressive experience in retail operations management, multi-unit environments.
• Proven expertise in inventory management, supply chain, and loss prevention.
• Strong leadership to motivate and develop large teams.

Responsibilities

• Develop and implement operational strategies to enhance efficiency and profitability across locations.
• Oversee inventory management, forecasting, procurement, stock control, and loss prevention.
• Lead and develop store managers and operational staff for high performance.
• Ensure adherence to company policies, procedures, and health and safety guidelines.
• Drive customer service excellence by implementing best practices and tracking metrics.
• Analyze operational data to identify trends and opportunities, implementing corrective actions.
• Collaborate with merchandising, marketing, and finance to align plans with objectives.
• Manage operational budgets and control expenses across all stores.
• Lead initiatives for process improvements, technology adoption, and operational innovation.

Skills

Retail operations

Leadership

Inventory management

Budget management

Data analysis

ERP systems

Education

Master's degree in Business Administration

Tools

ERP systems

Job description

Placements24 is seeking an experienced Retail Operations Manager to oversee multi-store operations across Randburg and surrounding Gauteng. The role focuses on driving efficiency, inventory control, and customer satisfaction while leading a large regional team.

The ideal candidate will have 7–10 years in retail operations, strong data analysis skills, and a track record of implementing improvements in ERP-enabled environments. A hybrid work setup and competitive package are offered.