Remote Operations Manager

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work

Executive-level salary with bonuses

Health, dental, and vision insurance

Paid time off and holidays

Home office stipend

Career growth opportunities

Job summary

Placements24 is seeking an experienced Remote Operations Manager to lead a distributed logistics team from a fully remote setup. You will drive operational efficiency, oversee inventory, warehousing and transportation, and partner with sales, customer service and finance to deliver exceptional service.

The role requires a strong leader with a track record in remote team management, data-driven decision making, and experience with WMS, TMS, and ERP systems.

Qualifications

• Bachelor’s degree in supply chain, logistics, business admin or related field.
• Master’s degree is a plus and demonstrates advanced expertise.
• Proven ability to lead remote, distributed teams across multiple sites.

Responsibilities

• Oversee remote supply chain and logistics operations, including inventory, warehousing and transportation.
• Develop and implement strategies to boost efficiency, reduce costs, and improve customer satisfaction.
• Lead, coach and mentor a remote operations team to foster accountability and high performance.
• Monitor performance via KPIs and analytics to identify trends and improvement opportunities.
• Ensure compliance with regulations and internal policies across all touchpoints.
• Collaborate with internal departments and external partners to maintain seamless operations.
• Drive continuous improvement through best practices and new technologies.
• Manage budgets and resource allocation to meet financial targets.
• Maintain strong relationships with 3PLs and carrier partners.

Skills

Leadership

Communication

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain Management, Logistics, or Business Administration

Master's degree (preferred)

Tools

WMS

TMS

ERP systems

Job description

About the Role

Our client, a rapidly expanding e-commerce fulfillment company, is seeking a seasoned and proactive Remote Operations Manager to lead their distributed operations team. This role is entirely remote, allowing you to manage and optimize our client's supply chain and logistics functions from the comfort of your home office, regardless of your physical location. You will be responsible for overseeing daily operations, implementing strategic initiatives, and ensuring exceptional service delivery across various distribution hubs. This is a unique opportunity for a results-oriented leader to drive efficiency and innovation in a fully remote capacity, contributing to the success of a forward-thinking organization. The role demands exceptional organizational skills, a deep understanding of logistics, and the ability to foster a high-performing team culture in a virtual environment.

Key Responsibilities

• Manage and direct all aspects of the supply chain and logistics operations, including inventory management, warehousing, and transportation, from a remote setting.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve customer satisfaction.
• Lead, coach, and mentor a remote team of operations specialists and coordinators, fostering a culture of accountability and high performance.
• Monitor operational performance through key metrics and analytics, identifying trends and areas for improvement.
• Ensure compliance with all relevant regulations and company policies across all operational touchpoints.
• Collaborate effectively with internal departments (e.g., sales, customer service, finance) and external partners to ensure seamless operations.
• Drive continuous improvement initiatives through the identification and implementation of best practices and new technologies.
• Manage operational budgets and resource allocation to achieve financial targets.
• Develop and maintain strong relationships with third-party logistics providers (3PLs) and carriers.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in operations management, supply chain, or logistics, with a significant portion in leadership roles.
• Demonstrated success in managing complex, multi-site, or distributed operations.
• Proven ability to develop and implement successful operational strategies and process improvements.
• Exceptional leadership, team-building, and communication skills, with extensive experience managing remote teams.
• Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting tools.
• In-depth knowledge of warehouse management systems (WMS), transportation management systems (TMS), and ERP systems.
• Experience in e-commerce or direct-to-consumer fulfillment is highly desirable.
• Self-motivated, highly organized, and able to thrive in an independent, remote work environment.

Benefits

• Fully remote work arrangement, offering unparalleled flexibility.
• Competitive executive-level salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company holidays.
• Opportunities for significant professional growth and leadership development within a growing company.
• Home office stipend to ensure a productive remote workspace.