Global Operations Lead

Placements24; Richards Bay; Hybrid; ZAR 7,513,000 - 11,686,000; Full time

Benefits offered by this job

Stock options

Premium global health coverage

Professional development budget

Job summary

Placements24 is seeking a highly experienced Global Operations Lead to drive our international e-commerce operations remotely. You will define the global operations roadmap, optimize fulfillment, logistics, and customer service, and lead distributed teams across time zones to deliver world-class performance.

The role requires a Master’s degree and 10+ years in global operations, with strong analytics and regulatory expertise.

Qualifications

• Master's degree required or equivalent in Business Admin, SCM, International Business or related field.
• 10+ years of progressive experience in global operations management within ecommerce/logistics.
• Proven ability to develop and execute global operational strategies.
• Demonstrated leadership of diverse, remote, international teams.
• Exceptional analytical, strategic thinking and problem‑solving skills.
• Expertise in international logistics, customs and trade compliance.
• Proficiency with supply chain software and data analytics tools.
• Excellent communication, negotiation and stakeholder management.

Responsibilities

• Develop and implement a global operations strategy aligned with the company's international growth objectives.
• Oversee and manage all aspects of global logistics, warehousing, and supply chain management.
• Lead a distributed international team of operations professionals, fostering collaboration and high performance.
• Establish and monitor global operational KPIs, driving continuous improvement and efficiency gains.
• Manage operational budgets and P&L for global operations, ensuring profitability and cost-effectiveness.
• Identify and implement best practices and innovative solutions across regions to optimize service levels and reduce costs.
• Ensure compliance with international trade regulations, customs, and local operational laws.
• Collaborate with technology teams to implement and leverage operational software and automation tools.
• Drive initiatives to enhance customer experience through efficient and reliable global operations.

Education

Master's degree in Business Administration, Supply Chain Management, International Business, or a related field

Job description

About the Role

Our client, a prominent e-commerce enterprise with a worldwide presence, is actively seeking a highly experienced and visionary Global Operations Lead to spearhead their operational strategies entirely remotely. This critical role demands a leader capable of orchestrating complex international supply chains, optimizing distribution networks, and driving operational excellence across diverse geographical markets. The successful candidate will be instrumental in defining and executing a global operations roadmap, ensuring seamless execution of fulfillment, logistics, and customer service operations. This is a fully remote position, requiring exceptional self-discipline, proactive communication, and the ability to lead and inspire distributed teams. We are looking for an innovative thinker who can leverage technology and data analytics to achieve world-class operational performance on a global scale.

Key Responsibilities

• Develop and implement a comprehensive global operations strategy aligned with the company's international growth objectives.


• Oversee and manage all aspects of global logistics, warehousing, and supply chain management.


• Lead a distributed international team of operations professionals, fostering collaboration and high performance.


• Establish and monitor global operational KPIs, driving continuous improvement and efficiency gains.


• Manage operational budgets and P&L for global operations, ensuring profitability and cost-effectiveness.


• Identify and implement best practices and innovative solutions across all regions to optimize service levels and reduce costs.


• Ensure compliance with international trade regulations, customs, and local operational laws.


• Collaborate with technology teams to implement and leverage operational software and automation tools.


• Drive initiatives to enhance customer experience through efficient and reliable global operations.

Requirements

• Master's degree in Business Administration, Supply Chain Management, International Business, or a related field.


• 10+ years of progressive experience in global operations management, with a strong focus on e-commerce, logistics, and supply chain.


• Proven experience in developing and executing global operational strategies.


• Demonstrated ability to lead and manage diverse, remote, international teams effectively.


• Exceptional analytical, strategic thinking, and problem-solving skills.


• Expertise in international logistics, customs, and trade compliance.


• Proficiency in supply chain management software and data analytics tools.


• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence at all levels.

This is a fully remote position, open to candidates across time zones, requiring minimal travel.

Benefits

• Our client offers an exceptionally competitive compensation package, including a significant base salary, performance-based bonuses, and stock options.


• Comprehensive benefits include premium global health coverage, retirement savings plans, and a generous allowance for professional development and home office setup.


• This role offers unparalleled flexibility and the opportunity to shape the operational future of a leading global e-commerce brand from anywhere in the world.