Digital Sales & Activation Specialist

Lesaka Technologies Inc.

Komani

On-site

ZAR 180,000 - 240,000

Full time

11 days ago

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Job summary

Lesaka Technologies Inc. in South Africa seeks a customer care professional to engage customers, educate on digital channels, and drive activation and onboarding of products. You will support account servicing, perform regulatory checks (FICA/POPI/NCR), and resolve client inquiries while meeting service targets.

The role emphasizes FAIS compliance, regulatory adherence, and delivering high-quality service to retain customers and achieve sales objectives.

Qualifications

Minimum Qualification: NQF 4 Qualification.
Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board.
Regulatory Exam qualification.
An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
Microsoft Office Computer Literate.

Responsibilities

Leads identified converted into successful sales.
Ensure activities support cost containment and reduction.
Educate customers on correct digital channels to maximize channel optimisation.
Connect with our customers by living up to brand promises and provide solutions.
Make activation a priority on onboarding.
Adhere to Treating Customer Fairly and other regulatory principles.
Optimize customer interactions to migrate cash transactions to digital/self-service channels.
Resolve customer queries efficiently within agreed timelines.