Digital Activation & Sales Consultant

Lesaka Technologies; Whittlesea; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Lesaka Technologies in South Africa seeks a customer-centric professional to drive digital migration and educate customers on digital channels. You will ensure activation on onboarding, handle customer queries, and maintain compliance with FAIS, FICA, POPI and NCR guidelines.

Responsibilities include achieving sales targets, retaining customers, and guiding customers through self-service options while upholding Treating Customers Fairly and brand promises.

Qualifications

• Minimum Qualification: NQF 4 Qualification.
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board.
• Regulatory Exam qualification.
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
• Microsoft office Computer Literate.

Responsibilities

• Leads identified converted into successful sales.
• Educate customers on correct digital channels to maximise channel optimisation.
• Connect with our customers by living up to our brand promise of HIGH FIVE at all times.
• Make sure ACTIVATION is PRIORITY on onboarding
• Adhere to the TCF principles in all that you do.
• Migrate cash transactions to digital channels and self-service channels.
• Resolve customer queries efficiently within agreed timelines.

Skills

Customer service

Regulatory compliance

Communication

Problem solving

Education

NQF 4

NQF 5 (FSB)

Regulatory Exam

Diploma/Certificate (NQF6)

Microsoft Office

Job description

Lesaka Technologies in South Africa seeks a customer-centric professional to drive digital migration and educate customers on digital channels. You will ensure activation on onboarding, handle customer queries, and maintain compliance with FAIS, FICA, POPI and NCR guidelines.

Responsibilities include achieving sales targets, retaining customers, and guiding customers through self-service options while upholding Treating Customers Fairly and brand promises.